mark petzold

Case #1232924. Any help would be appreciated.

in Website down again Comment by mark petzold Nov 6, 2010 4:57PM

All of our e-commerce pages are so slow right now that they are useless. I've contacted Netsuite support but it would be good to know if we're the only one right now. Example: http://www.fhcanada.org/gift-guide

in We are completely down Comment by mark petzold Oct 28, 2010 11:29AM

Us too. And it's almost time to go home. :) Web site seems fine. I'm calling support since status.netsuite.com thinks everything is fine.

in Netsuite down 3:35PM MST Comment by mark petzold Mar 5, 2010 5:53PM

This isn't a new issue, but as far as I can tell, no progress has been made on fixing it. https://usergroup.netsuite.com/users/showthread.php?t=10158

in Serious email issues/Netsuite capturing pornography Comment by mark petzold Jan 15, 2010 4:21PM

It was repaired? Not here!

in Netsuite websites down? Comment by mark petzold Dec 17, 2009 10:29PM

We're dead in the water. Netsuite and web site.

in Netsuite websites down again Comment by mark petzold Dec 17, 2009 10:28PM

Nope, we're not and we've had no issues with any other sites. I'm pretty sure this was a Netsuite thing since Netsuite gave us a specific error message. Thanks for the heads up though.

in Service Interruption Comment by mark petzold Nov 30, 2009 4:39PM

All better now. We had some web store checkout errors at the same time so I'm glad it seems to be fixed.

in Service Interruption Comment by mark petzold Nov 30, 2009 4:27PM

I checked 2009.2 and the problem persists there. Anyone from Netsuite willing to take a look at this? It's very important to us.

in Urgent Issue with Custom Group Fields Comment by mark petzold Oct 9, 2009 5:32PM

Hi Mark From memory this has happened to me in the past. I think it was due to being logged into NS in the same browser. Do you get the same results in a different browser, ie. logged into NS in IE and fill in the form in FF? That would be strange, since I'm logged into Netsuite as an employee and the sign-in form changes…

in Online form is updating existing records. Scary. Comment by mark petzold Oct 6, 2009 10:43AM

Thanks for the update. S2 means our new web site is going to miss the holiday season. That's really bad news for us.

in Urgent Issue with Custom Group Fields Comment by mark petzold Oct 11, 2009 8:53PM

The item change is working for me, it logs a note in my test account. However, if you remove the line and re-insert a new one, that won't be logged because the system treats it as a new line. Hmm ... that's likely our problem. We have a script that runs on transactions that auto-fills many of the fields. That might be…

in Hit and Miss with System Notes on Transactions Comment by mark petzold Oct 8, 2009 10:48AM

All fixed in 2009.2. We're now using groups successfully as we build our new site. Thanks Evan and Faye!

in Urgent Issue with Custom Group Fields Comment by mark petzold Oct 30, 2009 10:38AM

Thanks! I very much appreciate it.

in Urgent Issue with Custom Group Fields Comment by mark petzold Oct 11, 2009 10:24PM

Hi Mark, You can find related info in our Help Centre under topic: Permissions for Searches. Add the Publish Search permission: If you have Create level or higher for the Publish Search permission, you can share saved searches with other users, and set up alert emails and scheduled emails of saved search results. The…

in Role doesn't see email tab in saved searches. Comment by mark petzold Jun 3, 2009 3:55PM

Ours is 105 x 43. Looks good. I think 72dpi is fine.

in Cant seem to get Logo right Comment by mark petzold Jun 4, 2009 6:58PM

Same here. What's the deal?

in How to delete a "Other name" of a customer? Comment by mark petzold Dec 1, 2010 2:14PM

Us too. Blah.

in Connection has timed out Comment by mark petzold Apr 14, 2009 4:32PM

Enhancement 133159. Web Store > Built-in support for complete Google Analytics integration Release Target: 4Q 2011 Major Release So, there's hope! On the downside, I'm now worried that 2011.2 may be released during the holiday season again. Here is the description from Netsuite: ------------------------------------------…

in Google Analytics Across Domains Comment by mark petzold Aug 4, 2011 1:06PM

Our intent is to have 2011.2 completely rolled out by early October Hooray! :)

in Google Analytics Across Domains Comment by mark petzold Aug 7, 2011 11:04PM

And in BC (that's Canada folks :) )

in We're down as of 1:20 pm. Anyone else? Comment by mark petzold Jan 6, 2009 4:34PM

And down again.

in We're down as of 1:20 pm. Anyone else? Comment by mark petzold Jan 6, 2009 6:30PM

Thanks for the update Ted.

in We're down as of 1:20 pm. Anyone else? Comment by mark petzold Jan 6, 2009 5:30PM

Yea ... if lots of customers are down I would be confident that there are people at Netsuite scrambling to get things going again. I think a call to support is redundant.

in We're down as of 1:20 pm. Anyone else? Comment by mark petzold Jan 6, 2009 5:22PM

What is required here is a service-level guarantee, where there are financial penalties to NetSuite for under-performance, and the only thing that's going to make that happen is viable competition. Pray for that. How does one quantify under-performance? Netsuite does have an up-time guarantee but what constitutes being…

in Terribly slow.... Comment by mark petzold Dec 19, 2008 10:47AM

Not that it has ever been particularly fast, but Netsuite is now proving to be a serious drain on our productivity. We have noticed a serious drop in speed over the past couple of months - we have tried system2, various browsers, different computers, different internet connections and even differerent countries and the…

in Terribly slow.... Comment by mark petzold Jan 20, 2009 5:45PM

It's definitely not everybody. We've been running just fine (knocks on particle board desk) for the last month or so.

in Terribly slow.... Comment by mark petzold Dec 18, 2008 10:55AM

Things are slow for us on netsuite2 today as well. Searches are timing out and pages show 97.11% for server.

in Netsuite Access Really Slow Comment by mark petzold Nov 17, 2008 12:14PM

Yes. Almost a minute to bring up a customer record. Ugh. Workaround from support. Log in via https://system2.netsuite.com

in Netsuite Access Really Slow Comment by mark petzold Nov 13, 2008 12:16PM

Glad I could help. Note: The workaround does not work with email alert links since they all point to system instead of system2.

in Netsuite Access Really Slow Comment by mark petzold Nov 13, 2008 4:12PM

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