Angelica Mae Segador-Oracle Silver Crown

Hi @User_DFQMH, this happens because Go To Record needs the Internal ID of the current Sales Order. Using {id} often resolves to the transaction number, so NetSuite can’t find the record and opens a …

Hi @RobertBongers, This usually happens because a Scheduled Workflow doesn’t have the Invoice Group record context, so the template merge objects (invoicegroup / transaction / record) resolve to null…

Hi @RobertBongers , Scheduled workflows often send emails without a specific Invoice Group record “attached”. When that happens, the template has nothing to merge from, so fields like: ${invoicegroup…

Hi @Robert Nedelkow-Oracle, Thank you for joining our session! Yes, this is related to your permissions. Standard sales roles usually do not have access to view, create, or edit custom segment defini…

Hi @Kip Heinke, What you’re experiencing is caused by the dark mode theme—when Windows or NetSuite is set to dark mode, some PDF viewers or browsers may try to display PDFs “in dark mode” as well. Th…