CDuf · Business Systems Analyst · Bronze Trophy

Just FYI. There is another similar thread in the discussions "Time in Stage/Status Search" and "Saved Search to Calculate Time between Case Statuses.

Just FYI. There is another similar thread in the discussions "How to Report Time for Custom On Hold Case Statuses" and "Saved Search to Calculate Time between Case Statuses.

I would add that NetSuite should consider automating the Duration capture when the Assignee "Edits" through Saves the Case. It is currently awkward to work a case and navigate to Duratioin …

just another thought.... Work Calendars.... Consider the below: All that use Support Management, please review SUITEIDEAS Enhancement Request 450157 related to Case Management. Title: Support Metrics…

Dang, As always, Thanks