My Stuff
Community Articles: What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now and spark the next big discussion!
-
Re: "Insert Solution" Missing from Case responder's screen
Hi @User_PUXOS, Please add the Knowledge Base permission in Permissions > Lists to view the Solutions in the case. I hope this helps. Regards,1 -
Re: NetSuite DataCenter Location
Hi John, Go to Setup > Company > Company Infromation and look for Data Center. Regards,4 -
Re: Is it possible to route email from webforms / inbound external email to Netsuite's ticketing system?
Can you also please confim if the Email Case Capture checkbox is also enabled in the Enable Features? Also, try to log out and clear cache. Let me know how it goes. Thanks,1 -
Re: Is it possible to route email from webforms / inbound external email to Netsuite's ticketing system?
Hi @User_PUXOS, You can use the general case capture NetSuite Address located at Setup > Support > Preferences > Support Preferences (Administrator) > Inbound Email subtab. For more infor…1 -
Re: From address for customer statement email
Pe checking, the Return Email per subsidiary preference only works with certain transactions such as: Purchase Order Sales Order Cash Refund Cash Sale Customer Credit Invoice Estimate Return Authoriz…1
