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Benefits
Discussion List
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Triggers working different for different transactions (Salary and Grade Change)Change in Grade and Change in Salary triggering behavior is not working as expected. Config: Problem Statement: It is triggering fine when there is a change in salary or… -
Redwood Benefits Activity Center: need to run Initial Ingestion JobSummary: When navigation to the Redwood Benefits Activity Center, I get the message that the Initial Ingestion Job needs to be run before I can see the search indexes. C… -
How to selectively choose who can see a pageLevelJourneyCode banner, and when they see it?We are in the process of implementing an in-house Tobacco Attestation process for our employees. The plan is to: Utilize a Guided Journey (Tobacco Attestation) that will…
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REDWOOD: Benefit Activity Center - Why are new hires not showing up in the search?Summary: When we add a new employee record, we see the record in our global search and on other pages, however we are unable to find them on the Benefit Activity Center … -
How to make different look and feel of Benefits summary page based of different BUOn the Benefit summary screen, using Redwood , the Canada business unit is asking for some of the customization that is available for the US business unit, but it's not …
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Unable to report a life event from employee benefits self-service - RedwoodSummary: Unable to report a life event from employee self service. The employee has active benefit relationship and is eligible to report self-assigned life events. Erro…
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Benefits Policy Advisor - AI AgentSummary: We need more information on the Benefits Policy Advisor - AI Agent apart from what is mentioned in 25c release notes. How to enable it, is it visible from self-…
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Redwood ESS page - Program or Plan Not In Program fieldSummary: We will be enabling the Redwood Benefit ESS page in a couple of weeks, and we would like to remove some of the options in the drop down box on the home page und… -
How to upload a document in a pending action?Summary: Ability to upload a document in a pending action after an enrollment update. Content (please ensure you mask any confidential information): Hello Team, What our… -
Unable to switch country based URLs in Review Employee ResourcesSummary: i tried using sections under ruleSetEmployee to add custom URLs that are different for USA and CAN. However, it does not work for CAN despite the conditions are…
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When trying to add a Person Benefit Group, the system is producing an error messageSummary: When trying to add a Person Benefit Group, the system is producing an error message - You don't have permission to insert, update, or delete this record. (BEN-9…
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Getting "There's nothing here so far" message in Benefits activity CenterSummary: As part of 25B we are testing the Benefits Activity center and performed below steps: Enabled below profile options: ORA_BEN_ADMINISTRATIVE_ENROLLMENT_REDWOOD_E…
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Clarification on Using VBS Advanced Mode for PDF Link Addition to Review Employee Resources pageSummary: Hi all, We need to add PDF links to the Review Employee pages. According to the Oracle documentation (linked below), this requires using VBS in Advanced mode. C…
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Employer Paid Rate Shows as "Employee" paid on ESS SideOn the Benefits ESS side, it shows that our automatically enrolled employer paid benefits are "employee" paid. I have confirmed this is not the case in our configuration… -
Critical illness plan Configuration Spouse 50% and 25% of employeeSummary: Hi All, We have requirement for critical Illness plan, where 'Benefits are 50% for spouse and 25% for child of the value Employee has.'Please let me know how to…
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Can we hide Self-Service Enrollment Path options (Choose how you want to enroll) on ESSHello We have enabled the Redwood pages for Benefits and Business is performing the end-to-end testing. One of the issues raised by business is to hide the 'Choose how y… -
The Approved documents when deleted from DOR still has approved status in Benefits Document section.Summary: When we request the employee to upload the certificate from benefits page, it goes for approval to Ben specialist. Once Benefits Specialist approves it, we can …
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CCC: Salary information access/security issueSummary: Hi, Is it possible to restrict access to employee salary information in the system? For example, can we ensure that ERP functional specialists do not have acces…
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Business Rule for Restricting user to add Second Spouse in Benefits Redwood PageWe have a business requirement to add business rule to Benefits redwood page to restrict the user to add second spouse details. How to configure business rule for this r…
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Triggering benefit life events with assignment attribute changesSummary: Triggering a life event in Oracle Benefits based on a change to a custom attribute defined on the assignment page is needed. A fast formula has been configured,… -
Hide or customize header - BenefitsWe would like to Hide or customize header of Effective Date segment in Benefits pages under My Client Groups using VBSC tool for Redwood. Steps to reproduce: Benefits Ad…
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is family and emergency is shared component with benefitsSummary: Can we have a confirmation on People To Cover in Benefits and Family and Emergency Contacts are Shared Components in Redwood? in other words when we hide some s…
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Redwood Benefits: Change Benefit ElectionsSummary: Hi, In classic UI we have this Change Benefit Election in About Me > Benefits However, in Redwood, we can't find it, and when I explore you need to go to old ti… -
Personalize need help - default section in redwoodSummary: Can we personalize the default need help section in redwood.Kindly advise. Content (please ensure you mask any confidential information): Version (include the v…
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Unable to hide selective fields in Additional info Ui in Create contact UI- RedwoodSummary: Client wants to hide some selective fields like Student status and Tobacco status from the additional info UI of the Create contact UI of SSBEN- redwood. But wh…
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Overriden rates getting reset after pending action items submitted for another plan.We are facing a particular issue where overriden rates are being reset to old rates after submission of pending actin items for another plan. Details as below: 1. Conver…
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Error when evaluating termination event : BEN-990951Summary: Hello, We are facing this error when trying to process Termination event for a few employees "The procedure encountered an error while calculating the service d…
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The New Hire Life Event is not automatically detected on an employee’s Benefits Summary.Summary: The New Hire Life Event does not detect an employee’s hire in the Benefits Summary. Content (please ensure you mask any confidential information): Hello Team, W…
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Can we hide the document of records based on country in redwood-ESSSummary: Can we customize document of records based on country in redwood for quick actions-employee self-service landing page ? We enabled it via profile option and the…
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Occured date is not defaulting from setup for Open enrollment In Redwood UI 25BSummary: Add the open enrollment for an employee Manually from Self service, The Occured date is not defaulting to 1/1/26 in Redwood UI Content (please ensure you mask a…