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Benefits
Discussion List
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LOA and Return from LOA error - Rate Overlap for the standard rateSummary: We have business require to setup coverage and rate end date of Life Insurance plan, post six month of event date. To achieve this we created Coverage start dat… -
Employee is not able to upload document under pending actionsSummary: Hi, We are facing issue where employee is not able to upload a document e.g: proof of other coverage under pending actions. So, the use case is if the employee …
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Idea/Request-Hide Self reported life events section under Benefits service centre based on countrySummary: Hide the self-reported life events section under benefits service centre based on country. Currently there is only True/False to hide the section by VBCS in exp…
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Selecting emp plus spouse as a option if employee is not present, system is not throwing an errorThe Employee do not have spouse added as contact, but when we select the emp+spouse option for Medical Plan. The system allows us to enroll in the plan and does not thro…
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How to make a field or section required or optional in Benefits – Contact with VBS ?Summary: We want the National Identifiers section and the Date of Birth field to be either required or optional for specific relationships. Content (please ensure you ma… -
Express and Discovery DifferenceSummary: Hi, Anyone knows the difference between these two options? Content (please ensure you mask any confidential information): Version (include the version you are u… -
how to show the unrestrited plan from employee loginSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Redwood Benefits: Contingent WorkerSummary: Hi Team, Since CWK search is available only in Benefit Summary and this role is only applicable for Benefits Admin. I was just wondering what PRIV or Role we ca…
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Benefits AI Agents - Benefits Analyst & Benefits Policy AdvisorIs the placeholder for Benefits Analyst and Benefits Policy Advisor have different placeholder or it works as one single AI agent? (as per 25C)
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Benefits Authorization StatementA client has authorization statement and it appears at both the start of enrollment and again on the confirmation statement. I have offered one solution to the client is… -
How to make a dependent appear in an open enrollment ?Summary: We want the dependent to always appear on the panel when editing a program and enrolling a dependent in a plan. Content (please ensure you mask any confidential…
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Salary Derived Factor/fast formula to fetch only the Primary assignment salariesSummary: Content (required): The Derived Factor "Stated Compensation" picks up the sum of both the Primary and Secondary assignment salaries. We need a fast formula on t…
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25A - Benefit Summary Search bar - Text color is unreadableSummary: Hi Team, We have a big issue with the implementation of Redwood Benefit in Benefit Summary, the search text is unreadable base on the client color theme. Naviga…
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View only access to all pages in Benefits moduleSummary View only access to all pages in Benefits moduleContent Hello, We have a requirement to create a role which gives view only access to all pages in Benefits modul…
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unable to find the type "derived length of service: when creating life eventSummary: creating life event based on 2 yrs of service Content (please ensure you mask any confidential information): Unable to find "derived length of service" when cre…
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Getting error :You need to select more options to enroll in this plan. Select at least 1 options.Summary: Hi All, I am getting below error, You need to select more options to enroll in this plan. Select at least 1 options. The plan name is Medical Plan. You selected…
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Not able to approve Pending ActionsSummary: When trying to approve a pending action for a certification in system, nothing happens so the pending action won’t go away. When I click on submit, it keeps me …
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Get rid of the system messages from the post election edit fast formula validationCould someone help in get rid of the additional system messages in this post election edit fast formula error message? Especially, I want to get rid of the text, "Review…
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Cost Break Out on Page Needs to be HiddenSummary: Hi all, We need to hide the cost break out in the Benefits Enrollment Summary Page, such as the Total Cost per Pay Period, Pretax, After Tax, and Annual Cost (T…
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Flat Range Age Reduction Rounding RuleSummary: How to round age reduced coverage values to the next thousand when using a flat range coverage. Content (please ensure you mask any confidential information): C…
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How to add text to the Beneficiary Organizations page?Summary: We are updating the benefits screens to Redwood and need to add some text to the Beneficiary Organizations page. (Path: Me >> Benefits >> Enroll now >> Verify p…
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Unable to find the type 'Derived age' when create life eventWe have a requirement to differentiate the 'Age Changed' Life event for different ages. So, we decided to create a similar 'Age Changed' Life event. When I try to create…
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Benefits coverage dropped after adding open life eventSummary: We are trying to test open enrollment. We made no changes to any plan configuration. We added 'open' in the scheduled section and added an open life event to on…
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Can't select plan type in benefits court orderSummary: Using the Benefits Activity Center, I can't select a plan type for a dependent for a court order. When I select this from the benefits service center (non-redwo… -
The contact type doesn't exist. (PER-1530061)Summary: while editing spouse to ex-spouse in people to cover benefits i am getting this error. -
Employee trying to make spouse Emergency Contact and getting errorSummary: Employee trying to make spouse Emergency Contact and getting error "Sorry, you don't have permission to perform this action". Same permissions as all other empl…
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Benefit Enrollment authorization message/page in RedwoodSummary: Hello, We are going live on Benefit ESS Redwood next week and with Open Enrollment around the corner I have been asked why we are no longer seeing the Enrollmen… -
Configuration setup for EOI(Evidence of Insurability)Looking for Configuration set up that will meet below requirements: For Employee Supplemental Life Plan, EOI should be required when employee increases their coverage by…
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How do I change Defined Rate Frequency and Communicated Rate Frequency in the Standard Rate?We have a requirement that for one of our standard rates, the Defined Rate Frequency and Communicated Rate Frequency is different from the Program's Basic Details. When …
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Redwood - How to change/hide the list of quick actions in Benefit Self Service PageSummary: Redwood - How to hide the list of quick (all the options)actions in Benefit Self Service Page