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Benefits
Discussion List
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added Manually life event is not appearing in the Life Events dashboardWe have a Transfer life event that was added manually; however, it is not appearing in the summary section of the Life Events dashboard. Additionally, some other manuall… -
What could be preventing this coverage start date formula from being invoked?Summary: Our Enrollment Coverage Start Date fast formula is not being invoked Content (please ensure you mask any confidential information): When tested independently of…
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Voluntary Deductions not reflecting in payslipSummary: We have created benefit plans and added the input value as well as element on the Rate. We are not able to reflect the deductions in payslip. Content (please en…
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All employees are appearing two times when searching in benefits activity center.When navigating to Benefits Service center, the employees appear twice in the BSS. The employees have on assignment only. . Also, the program eligibility profile uses, p…
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Redwood- Cloud Benefits personalize the Support TabSummary: Personalize the Support tab at the bottom of the SSBen page Content (please ensure you mask any confidential information): Screenshots below show some of the wa… -
How to configure Imputed rates for Domestic PartnerSummary: We have a requirement where we have option called Employee + spouse and Employee + Family The Spouse and Domestic Partner can be added as dependent in the same …
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Restrict employees to enroll into some options in plan only for a Life EventSummary: Hi All, We have a requirement, for specific life event - We have three plans and multiple options. During that Life EVent, we want employee to only select child…
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Redwood Customization in report a Life eventSummary: Hi All, Please advice if anyone has done the following redwood changes . 1.Remove the Auto approve text when reports life event 2.Hide the confirmation Page or …
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How to back up VBCS changes before P2TSummary: We have completed VBCS changes in Redwood for Benefits. However, we are getting our DEV1 POD refreshed P2T is next weekend. Is there any possiblity to have VBCS…
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Error when Evaluating Life Event - Termination (PAY-1635003Summary: Hello, Encountered the error below when trying to Evaluate back dated Termination Life Event. Resignation is 10/1/2024 What might be possible reason for this? T…
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Redwood Benefits: Self-Reported Life EventHi, Why does it Auto Approved? For Example, below Divorce, this will confuse the employee since Life event like this is not Auto Approved. Is there anyway we can change … -
Loan recovery element creation based on Approval date condition in ICPSummary: Here is my requirements in Fusion Payroll: If employee's loan request(ICP) is approved after 15th of the month, then payment element immediately generated, but …
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How do you back out two open enrollment eventsSummary: I ran the Evaluate Scheduled Event Participation and I thought I ran for each program but it pulled in both so I have one OE event in Detected with an error log…
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How to edit 'delete' button in benefits employee self service -before you enrollSummary: Content (please ensure you mask any confidential information):How to edit 'delete' button in benefits employee self service -before you enroll Version (include …
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How to enable multiple assignments for benefit relationshipSummary: We are rehiring a retiree into a non benefit eligible role. Therefore, we need to change their benefit relationship assignment to their original role they retir…
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post election trHi, Can anyone explain why my postelection edit formula is not working during open enrollment. Requirement - if an employee is enrolled into HDHP plan then only he can e…
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Person Changes life event Fast Formula for Death of RetireeSummary: Hi All, We have arequirement for Death life Event .We want to have different Life Events for Death of employee,Death of Rtiree and Death of Cobra.Can any please…
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The Employee Name with Benefits Representative AOR not displayed under Need Help? Contact UsSummary: In Benefits Self Service, under Need Help? Contact Us, there are 3 employees displayed. All of an AOR w/type = Benefits Representative. However, only 2 of them …
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How to set the Address Section or fields on it as required from the Self Service Enrollment PageWe would like to set the Address Section or even fields of it as required but the list from the Business Rules does not correspond on the fields from the UI, The fields …
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eligibilitySummary: Hi All, When I am trying to add eligibility for a plan in Program,at Program level ,I am getting the below error. I have checked there is no eligibility at Plan…
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How to enable AI Agent studioSummary: Looking for the steps to enable AI Agent studio. Content (please ensure you mask any confidential information): Roles or profile options required to enable AI A…
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Benefits: Can document upload in benefit program be made mandatory only to specific employees?Summary: Hello, Our client has a benefit program in which there are document uploads configured. Usually, each year during the open period, there is automatic renewal. T…
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Which Ben Admin processes invoke which formula types?Summary: We need a cross-reference of which Ben Admin process invokes which formula types Content (please ensure you mask any confidential information): Since we no long…
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When we navigate to Agent Teams → MSHS Benefit Advisor, we would like to confirm which LLM is used.Summary: This question is related to AI Agent Studio within the Tools section. When we navigate to Agent Teams → MSHS Benefit Advisor, we would like to confirm which LLM…
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Redwood Benefits: Open EnrollmentHi, We are currently running OE on one of our test environments, but we are experiencing a situation where employees are unable to update their enrollment status that in…
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We are getting error when we adding the Dependent Name in Additional Person Info Redwood.Summary: Hi Developers, When we enabled the redwood in Additional Person Info Dependent Name we are getting an error "Dependent Name 11 is not in the list of values" We …
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restricting user to enter only one Primary care physician during enrollmentSummary: We have added a new HMO plan this year which let's user enter PCP details during enrollment through action item, current functionality lets the user enter multi…
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Why are approved certification pending actions carrying forward intoSummary: The client completed a full audit on all dependents this summer under the HCC Dependent Verification life event seen in first screenshot below. Dependents had c… -
Is it possible to temporarily suspend medical deduction for one pay period in benefits?Summary: I have a requirement, where I wanted to stop medical deductions for Bi-weekly 27th pay check, is this possible in Benefits? Has anyone explored below option in … -
Is anyone else experiencing issues with action items not being triggered on the Redwood pages?Summary: Action items were defined for the STD Buy-up plan, and the process worked correctly last year. However, since migrating to the Redwood page, the system now expe…