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Benefits
Discussion List
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Manually evaluating open enrollment life event is overriding the previous rate for plans.Summary: The Vision Plan rate was originally set to 7.3 effective 1/1/1951 and later updated to 10 effective 5/1/2026. However, when manually evaluating open enrollment … -
How to mark First Name as required in Benefits Self Service pageSummary: Hi Team, We have a Business requirement to make 'First Name' as required on New Contact page during Employee Benefits Self service Enrollment. I have attached s…
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Start Here- Learning opportunities to get started with Benefits Redwood AdoptionGoals Our vision is to deliver a cutting-edge, streamlined experience for Employee Benefits Enrollment and Administration through Redwood design, ensuring employees stay… -
Benefit Pending Actions AlertSummary: Hello, Has anyone successfully enabled the Benefit Pending Action Alerts? If so do you have any tips and tricks? I'm trying to run/test in our lower environment… -
Open Enrollment not reprocessing on contact relationship update – but works on new contact creationHi Experts, I have encountered a scenario during Open Enrollment (OE) and would appreciate guidance on expected system behavior and any recommended best practices. Scena…
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Benefit Plans are DuplicatingWhen an update was made and saved for one of our Plans, it duplicated the Plan. Below are the screenshots of what happened. This screen shot shows what the list of plans…
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Enroll now available even when no life event is openSummary: There is no open life event and the previously added life events are purged. Enroll is still showing up at the Self service Content (please ensure you mask any …
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Can the Enrollment screens/sections show the coverage effective date?Summary: Can the Enrollment screens/sections show the coverage effective date? This information is not listed anywhere when the employee is enrolling. Content (please en… -
Dependent designation is removed for each life eventThe Dependent designations are getting erased for each life event. How to carry forward the dependent designation to the next life event
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Unenrollment dependent's certificationIn Brazil, ANS (the national health regulatory agency) requires a formal document to validate every enrollment and waiver in health plans. SETUP: We have a certification… -
Deleted Benefits Relationship Reappears and shows as if it has never been deletedSummary: I am trying to Delete a Benefits Relationship on an employee's record (of an employee who has 2 Benefits Relationships), which I can do either by pressing Delet…
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Benefit coverage overrides reset after next event, but rate still stays the same.Summary: Benefit coverage overrides reset after the next event, but the rate remains the same. When we override the coverage level, the overridden amount only remains un…
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Family member rule does not consider ineligible contactsSummary: Family member rule does not consider ineligible contacts Content (please ensure you mask any confidential information): Hi, I have included family member rule f…
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Is there a way to hide plans/train stops which has plans which are not editable for the life event?Summary: For example: We have a separate life event to "Change, Reduce, or Cancel Life Insurances" where we want to just display the life insurance plans on the life ins…
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ACA Implementation helpSummary: Hi All, We are in implementation phase and I’m reaching out for some guidance on setting up ACA reporting. As per requirement, employee ACA eligibility based on…
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How to Hide 'Enroll now' button from Benefits Self Service page ?Summary: How we can hide Enroll now button from benefits self service page? Content (please ensure you mask any confidential information): Version (include the version y…
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How to make a field or section required or optional in Benefits – Contact with VBS ?Summary: We want the National Identifiers section and the Date of Birth field to be either required or optional for specific relationships. Content (please ensure you ma… -
Can we update the tobacco user lookup system lookupIs it possible to update the system lookup values under the field tobacco user. I want to hide the values and restrict it to ''Yes' and 'No'.
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Unable to save the field Me>> Benefits>>Person Info>>Tobacco useWhile trying to save the 'Tobacco Use' field under Me>> Benefits>>Person Info>>Tobacco use, It is not getting saved. The action is possible and the field is getting save…
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Action plan for importing the configs if few configurations already exists in target environmentWhile importing the program to an environment where the previous configurations already exists, what are the steps to be taken care ? eg: Few programs and almost 90% of …
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While employees report life events, they upload the documents.Admin can;t view this docSummary: While employees report life events, they upload the documents related to the life events they have selected. After submitting life events and documents, the upl…
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Can the effective date of delivered life events be changed?Summary: We are using delivered Life Events like Open, Conversion which has effective date other than 01/01/1951 which we are using. Is there a way to change the effecti…
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Error: There was a problem processing this person's record...ALDCPP (BEN-990199)Is there a solution to this error? Error: There was a problem processing this person's record because there is no pay period defined for the date rule ALDCPP (BEN-990199… -
Fast Formula for Person Change Causes Life Event not workingSummary: Fast Formula for Person Change Causes Life Event not working Content (required): I created a FastFormula to automatically detect events in the Benefits module f… -
Benefits Certification Agent- AvailabilitySummary: We are already on 26A and have noticed that in our environment, the Benefits Certification Agent is not available yet. Is this agent generally available startin… -
Benefits Activity Center - Filter functionality to exclude future dated Detected life eventSummary: We are trying to exclude/filter out future dated detected life events from appearing under the Life Event Status - Detected status filter. An example of a futur… -
Enforce dependent and beneficiary designation during enrollment not working correctlySummary: Enforce dependent and beneficiary designation during enrollment not working correctly Content (please ensure you mask any confidential information): Hi, Could s…
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"The same dependent is designated more than once for this enrollment result" Error while adding a NeContent We have to implement the Interim coverage for the EOI where we need to suspend Enrollment in case the Employee chooses more than one step in the subsequent enrol…
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Marital status for the contact cannot be added until they submit/save the contacts information.Summary: When an employee is adding a contact, the marital status for the contact cannot be added until they submit/save the contacts information. Then they have to go b…
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Element Error when applying default with an eventSummary: When trying to evaluate "Move" event getting an Error "There was a problem saving the elections because another enrollment exists in the same element that this …