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Benefits
Discussion List
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Pet Care Plan not returning monthly employee contributionSummary: Customer want a drop down instead of separate tiles for employees to pick from the number of pets they want on the Pet Care Plan. Created the Coverage with a Fl… -
Person Change Life Event - Not trigger for certain casesSummary: We have a requirement where in the Global Transfer and Promotion life event should not trigger when there is no change in plan eligibility. Meaning even after t…
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Restrictions under Benefits Enrollment?I'm looking for more information / documentation on how to use the Restrictions section under the Enrollment train stop. I've searched both the Implementing and Using Be…
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Options chosen for Unrestricted Plan disappearing when creating another unrestricted life eventSummary: Hello, We have created an unrestricted life event on 13/8/23 and chosen an option. When we have created another life event on 14/8/23, the option chosen has bee…
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Not able to search terminated employees in Benefit activity centerSummary: We are unable to search terminated employees in Benefit Activity Center (using effective date same as termination date). Its not showing any employees. The same…
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We need to populate the previous coverage end date as termination date plus 2 week payroll periodSummary: Hi Team, We have a requirement to populate the coverage end date as termination date + 2-week payroll period once an employee is terminated in the system. Examp…
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Enrollment summary giving wrong information.Summary: We do not maintain beneficiary information at our end and it is managed by third party. Employee is enrolled in spouse supplemental plan but instead of the spou…
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Unrestricted Life event getting triggered every time an employee clicks on "Enroll Now"Summary: The Unrestricted Life Event is being triggered whenever an employee accesses ESS, logs in, and clicks on “Enroll Now.” Even though the Unrestricted plans are di…
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Employee does not have any event in started state but still appears in the started event listEmp does not have any open or started event associated however the emp appears in the started event list in the benefits activity center.
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How to associate enrollment data to Temp id card pageSummary: How to associate enrollment data to Temp id card pageWe have done the steps but still can not able to associate the data to the card. We have used a fake Group …
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Unable to upload documents from pending action items in new redwood self service page.Summary: I am validating a functionality of redwood to complete the pending certification for a plan from ESS, whereas it is not allowing me to upload the document. I tr…
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Child Birth Life Event Trigger Based on AgeOur client requires a solution where the "Child Birth Life Event" is triggered only for newly added child contacts who are less than 60 days old. However, after extensiv…
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Intervening Life eventsSummary: Error message to stop intervening life events Content (please ensure you mask any confidential information): An employee has self reported Marriage life event o…
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Unable to delete a Beneficiary organization after the Benefits have been closedSummary: Content (required): One of the newly hired employees accidentally added a Beneficiary organization. He had elected his benefits but DID NOT chose this organizat…
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We need to remove rejection reason from benefit approvalsWe need to remove rejection reason from benefits approvals and add new one's. From where can we achieve this.
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Empty 1095-C reportSummary: Hello, Set up the system according to the guide. Did an override upload bc we went live mid-year. Ran the Archive ACA process and Run US payroll flow. Now we ge…
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Rate value based on the number of dependents enrolled.Good afternoon, community, I want to ask if there is a way to generate a rate in benefits that is calculated based on the number of dependents enrolled in a benefits opt…
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Employee trying to make spouse Emergency Contact and getting errorSummary: Employee trying to make spouse Emergency Contact and getting error "Sorry, you don't have permission to perform this action". Same permissions as all other empl…
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Enrollments are displaying the plans out of their hierarchical order in 25B RedwoodSummary: When looking at the enrollments for the employees, the first 14 benefit plans display in their proper order; however, the remaining benefit plans are out of ord… -
New ways to track Employee Wellness and TobaccoSummary: We currently use the built in tobacco field in Person Info and we built an EFF to track Wellness Flags. Both of which contribute to the deduction amounts from T… -
Future dated Unrestricted life event errors outSummary: Hi Team, We tried to add Unrestricted life event to employee as of 1.1.2026 and it throws the below error message. Content (please ensure you mask any confident…
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Benefits Module Configuration reportSummary: Benefits Module Configuration report Content (please ensure you mask any confidential information): We have Recruiting Configuration report that will display th…
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Pension Scheme ER calculation Formula not working on Redwood pageHi All, We have recently enabled Redwood pages for Benefits and ESS along with the My Pension page for UK legislation. After enabling the My pension page we observed tha…
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A benefits plan that employees can register, make changes, and cancel their registration at any timeHi, I'm using version 25c of Fusion and I'm trying to configure my benefits program to work as follows: Employees can register, make changes, and unregister at any time,… -
How to handle back dated life events after OE closed.Summary: We have closed the OE for 1.1.2026 and customer is asking to process Child Aged Out life event on 31.12.2025 for 50 employees. How to handle this life event wit…
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Attribute Name and Filter type is not available on search views page - BenefitsSummary: Under Navigation - My Client Groups > Data Exchange > Search views quick action, when selected for Benefits person search and clicked on Filters tab, Attribute …
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Need to hide image and Text on Get to know your benefits Page on Employee Benefits Enrollment PageSummary: Hi Team, We have a business requirement to Banner/Image and Text from 'Get to know your Benefits' section and add guided journey to the same section with some C…
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New Hire After Open enrollment should start on 2/1/2026 with his new hire event, showing 1/1/2026Summary: Employee hired on 11/24/2025 after Open enrollment, we have processed New Hire event and his coverage starts on 2/1/2026. We have closed new Hire event and star…
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Certification action item does not move to the completed status when the received date is enteredSummary: After approving the uploaded document, when a date is entered in the Received field the action item remains pending and still reflects a Suspended status. I cli…
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Unable to do VBS Customization for functionalities under benefits activity centerWe have a inquiry role requirements for Benefits module. Earlier we had raised an SR and Oracle confirmed that this is a GAP from Oracle where the view only privileges o…