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Benefits
Discussion List
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Unable to end the Beneficiary contact relationship due to past enrollment recordsHi All, We want to end beneficiary contact relationship, who is no longer enrolled in any Benefit plans, since 2023. When we try to end the relationship date of the cont… -
Open Enrolment and Life Events after the open enrolmentSummary: The Open enrolment window is from 27 Oct to 20 Nov and the employee has elected his spouse in the Medical Plan. On Dec 1, the employee reports Divorce Life even…
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How to prevent employees from creating duplicate contact in BenefitsWe are looking for possibilities on how to prevent employees entering duplicate contact in Me>Benefits>Before you Enroll>People to Cover I have gone through few communit…
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How to showcase dynamic employee costs for Medical Plans using Plan compare toolSummary: We configured Plan comparison feature for employee to compare different plan under Medical Plan Type. But we saw that the plan costs do not get updated based on…
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Redwood - Benefits Confirmation Statement not displaying latest enrollmentsHi Hoping everyone is doing well! After enabling Redwood for Benefits Self Service, we noticed one issue with Benefits Confirmation Issue where Benefits Confirmation Sta… -
Add rates when creating a progression grade ladderSummary: System force the user to add rates when creating a progression grade ladder Content (please ensure you mask any confidential information): Hi experts, we have s… -
How to solve the error The value of the attribute LifeEventId isn't valid.Summary: In the Redwood Benefits module, we are trying to create a manual life event from the Benefit Activity Center page and upon selecting any life event type, the sy… -
benefit enrollment issueHey, We are having an annual enrollment window when users can choose their benefits. That window lasts around 2 weeks. Normally we had a ,,freeze'' (agreed time of no ac…
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We are receiving below error while using context BENEFIT_RELATION_ID in Fast formula.Summary: We are receiving below error while using context BENEFIT_RELATION_ID in Fast formula. During compilation it is returning below error message: "Formula LZ_BN_ENR…
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Field level validations are not working in create contact page under redwood benefits moduleSummary: Requirement to apply warning messages for DOB and Gender fields. With the use of validations in redwood, I am able to apply warning messages on existing contact…
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is it possible to change the display order in the redwood enrollment summarySummary: we have multiple programs offered to employees for example 401(k) unrestricted plan, Non Union Benefit Program . is it possible to sequence the program as desir…
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Open Spending Account Child Life Insurance Plan AutoEnabled Only for Employee Need Steps to DisableWe observed that in the Open Spending Account configuration, the Child Life Insurance Plan is getting auto-enabled only for the employee, but it is also appearing as ena…
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New medical plan and now default enrollments do not carry to next life event.We have a requirement to sunset some of our medical plans and create new medical plans for this upcoming open enrollment. Open enrollment is about two weeks in April/May…
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total owedSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Add or enable edit button under Personal Contribution pageSummary: Hi - We have a requirement to enable the edit button during approval phase. Currently, once the user submits the request, it will be forwarded to the approver t…
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Need to do a bulk enrollment for the existing employeesWe need to migrate existing employees and enrol to benefit plans, please suggest us ways to proceed with this bulk enrollment, as when we used participant enrollment it …
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Open Enrollment Requirement for EOI on anyone who elects 500k benefit amount or moreWe have a requirement through open enrollment to require EOI for anyone who elects coverage amount of greater than 500k. I cannot find a DBI to use in a Enrollment Certi…
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Benefits Service Center Search not PopulatingAs of yesterday, 8/13/24, when we try to search an employee in the benefits service center, it's not yielding any results initially. We have to use the advance search fe… -
post election edit formula not working after closing open enrollment.Summary: Post election edit formula is giving error message after closing the open enrollment and adding new life event. Content (please ensure you mask any confidential…
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Trigger Life Event Based on Work Hours ChangeSummary: Life Event not triggered for employe working hours (NORMAL_HOURS from PER_ALL_ASSIGNMENTS_M) change. Content (please ensure you mask any confidential informatio… -
Need to make Date of Birth field as mandatory only in people to cover page.Summary: We have made date of birth field as mandatory in people to cover page(Me>Benefits>Before You Enroll>People to Cover>Add>Date of Birth) using page composer but i…
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Facing error while going to enroll benefits plan to employees.ORA-06512 Error When Enrolling Employees in Benefits Plan Hi Team, I am encountering an error while attempting to enroll employees in a benefits plan. The enrollment pro…
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I need to process the payment for an invoice,Summary: I need to process the payment for an invoice, but the PPR is stuck in Processing with the status Waiting for payment file processing. Please find the attached d…
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Designate dependent required for "Critical Illness Employee/Children" plan only when child addedSummary: We have a requirement where "Critical Illness Employee/Children" plan is supposed to be available for both employee and dependent child enrollment. In case the …
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ESS - Issue with Relationship start Date field value disappear while editingSummary: we are on 25C and we noticed a loss of functionality under "Before you enroll". In RUI, we had a display message below the Relationship Start Date stating how f…
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With the 25D Redwood Benefits update, the new Review Legal Disclaimer page was introduced.Summary: With the 25D Redwood Benefits update, the new Review Legal Disclaimer page was introduced, where employees must choose Accept or Decline before submitting their…
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can we audit the user enrollment authorization and other actions performed in benefits self serviceSummary: Is there a way the customer wants to validate all the actions performed by the employee in Benefits Self Service that includes Enrollment Authorization, Updatin…
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MailTo Functionality is not working in Redwood benefitsSummary: We have used Custom Journey Code to display Need Help URLs like USBenefits@clientname.com . When we check the Source Code it is having USBenefits@clientname .c…
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Encountering Error while evaluating Life event BEN-990155We are receiving below error when evaluating Marriage or Divorce life event. Encountering this for only specific employee. Employee is not enrolled in two different opti…
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Benefits Default Enrollment Process - Dependent does not Carry ForwordHi Team, We are experiencing an issue with the Default Enrollment process when a child ages out. We are using the Default Enrollment Fast Formula (FF) at the plan level …