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Benefits
Discussion List
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how to remove the text under benefits Self-Service Enrollment?Summary: How can I remove the text under "Self-Service Enrollment" on the Redwood screen? Content (please ensure you mask any confidential information): Version (include… -
Can we personalize the text in demographic section under People to coverSummary: Can we personalize the text in demographic section under people to cover? Content (please ensure you mask any confidential information): Version (include the ve…
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How to personalize the banner background image URL & banner foreground image URL in ESS landing pageSummary: We have requirement to personalize the banner background image URL and banner foreground image URL in employee self service landing page,how do you upload the i…
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Proof of Good Health certification for the Voluntary Employee Insurance Plan under the Marriage LESummary: Hi Team, Hope you are all doing good. We have a scenario where Prior to the life event, employee had voluntary coverage for $250k (this has already been approve…
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Validation is not working in people to cover>Create new contact page in benefitsSummary: Validation is not working in people to cover>Create new contact page in Benefits Activity Center Before you enroll page. Benefit Summary Page. We wanted to rest…
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Redwood Benefits: Data Security RolesHi, We encounter this error after adding all of the roles and privileges and even though we regenerate the roles. I need to regenerate them again so that this error will… -
When we added the Life event on 1/1/2026 the options enrollment are not showing.Summary: Hi Expert, We encountering changes in options of some employees when we adding the Life event on first of the year ( This is a Open Enrollment) Example; Employe…
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Is it possible to re-order benefits programs list of values on employee self-service?There are two benefits programs, 1. Health and Welfare and 2. FSA Transit and Parking Program. On redwood ESS page, it sorts in ascending order (#2 shows first which is …
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Plan with no options triggers designate dependents, even when no eligible dependentsSummary: We've a Medical plan in Mexico which has no options. The dependents are auto enrolled. There are eligibility profiles assigned to the medical plan type associat…
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Looking for Table Name and Column Name details to create a Global Transfer Life event.Summary: Hi, We have a requirement from the customer asking for global transfer life event. However when we are trying a create person data changes and not able figure o…
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HCM Extract with dynamic parameter as Delivery Option NameHi Team, I am looking for assistance in setting up a dynamic parameter in HCM Extract. The goal is to ensure that when we select a specific Delivery Option Name, the ext…
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Error while trying to evaluate the life eventSummary: Hello community, There is an employee who got rehired as of 27/04/2025. The assignment is created for the same. The user have added the New Hire life event in t…
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Enrollment summary-personalize text after submitting enrollmentsSummary: Can Enrollment summary text be personalized after submitting enrollments? Kindly advise. Content (please ensure you mask any confidential information): Version …
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Benefits not pulling through OTBI reportSummary: We are not passing Benefits values through Payroll. This is the set up And it is pulling values for the employee in the front end as well (Benefits Service Cent…
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Should we schedule Ingest Benefits Person Search Data to run on a regular basis?We are experiencing intermittent issues where we cannot query an employee in the Benefits Activity Center. If we run the Ingest Benefits Person Search Data process for t… -
Multiple intervals in a single coverage subset for Accidental Insurance.Summary: We have a requirement for multiple intervals in coverages for Accidental Insurance. From $50000 till $200000, the coverage intervals are $50000 apart and, after…
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Benefit Administration > Benefit Activity Centre-shows the enrolments and pending action but no dataIn the new Redwood Benefit activity center - under the benefits summary page, the sections - Enrolments and pending actions shows no data, just the sections are visible.…
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Can we access offer DFF to create eligibility profile?Summary: I am trying to create an eligibility profile to find if the worker had a DFF filled during their offer. I have a SQL query to do this but am not sure we can use… -
Redwood Benefits Self Service Page - Inactivate task Verify people you´d like to coverSummary: Redwood Benefits Self Service Enrollment was deployed in 24D. We need to hide or inactivate the task "Verify people you´d like to cover". How can I do this? Con…
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You need to enter a valid value for the LerId attributeSummary: I am getting the below error while trying to EXPORT a benefits program. Not sure which life event setup is missing. "Error in export: java.lang.NullPointerExcep…
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We want Physician ID to be mandatory on Me--> Benefits --> Primary PhysicianWe want Physician ID to be mandatory on Me--> Benefits --> Primary Physician But Physician ID is not available in VBS. Not sure if it allowed in 25B
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Pending action item-Document mandatory error.Summary: In the Responsive User Interface (RUI), when a pending action item was generated, administrators had the ability to approve or deny the action item directly fro…
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Getting error while evaluating Acqusition hire life eventSummary: We have created a life event called "Acquisition Hire". It was working fine till last year now we are getting this error. We have not made any changes in this f…
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New Hire during open life is not triggering for new hire during open enrollment windowSummary: We have open enrollment configured and running smoothly, but recently we are trying to understand a configuration done in past, where maybe a formula was modifi…
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Enroll in Benefits for Open Enrollment change elections screen to elect dependents isn't popping upSummary: I have set up Open Enrollment and testing. I have Medical, Dental and Vision set to Enrollment Rule - Current can keep or choose; new can choose and Default New…
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Unable to fetch Enrollment Action time, Disclaimer status and Assigned date in a BI report.We need to retrieve the Action Time, Disclaimer Status, and Assigned Date fields from benefit enrollment records for a BI report. However, these columns do not appear to…
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Can we hide primary care physician section redwood benefits summary page when we click on the planSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to add customization text for change beneficiaries under Quick actionsSummary: Can we add personalization text under change beneficiaries? Content (please ensure you mask any confidential information): Version (include the version you are …
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REdwood :Getting error on Benefits self service page for 'Need Help,Contact us' sectionSummary: Hi All, We are getting error on Benefits self service page for 'Need Help, Contact us' section. Please suggest. Thank you Content (please ensure you mask any co…
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Coverage start date should be two months after the life eventSummary: Hi all, We need a fast formula for Coverage start date to be two months after the hire date. Can anyone please share if you have sample formula. Thank you Conte…