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Benefits
Discussion List
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Related Person Change Causes Life Event - Trigger only when Child is less than 15 daysWe have a requirement where the Life Event should only trigger if the Child added is less than 15 days old. We tried using Related Person Change Causes Life Event with t… -
Error while trying ot add the enrollment certification in PlanI am facing an error while trying to configure the erollment certification in the plan » Certification train stop. Error : "You can't define more than 1 ENRTCTFN action …
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Is it possible to have two element created for a single plan option based on enrollment datesSummary: We have a requirement where in the employee is supposed to have two Deduction codes based on person's enrollment date for HSA -Single option. Similarly, two ded…
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Need Fast Formula Database Item for Latest Hire Date of Rehired EmployeesWe are facing an issue for rehire employees where certain tasks are not getting triggered as expected. These tasks are configured based on a Fast Formula condition that …
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What is the expected outcome when two or more rates are set-up as Others/After-tax?We have a client that has two standard rates with Rate Display Type = Others, and Tax Type Code = After-tax. With this set-up, how does the system determine which rate w…
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FSA plan being carry forwarded to next yearHi Team, We have FSA plan being carry forwarded to next year. How to end date at the end of the year, so that employee will re-enroll in the new year.
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Restricting Program Access to Benefits Specialists for Making ElectionsWe need to be able to allow a program to only be accessible (elections can be updated) by benefit specialist/admins and allow elections to be updated by employees. We st…
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Trying to access new Benefits Activity Centre - getting errorSummary: Getting this error when trying to access the new 25B Benefits Activity Centre in our lower environment for testing: Oracle Search Cloud Service isn't enabled. A…
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Did the Submitted Enrollment field in the Viewed Sensitive Data Audit get removed?Summary: I use the Sensitive Data Audit weekly, especially during enrollment to see if users clicked the submit button and the date they clicked it. Since we have upgrad… -
Updated contact not showing in self-service life eventSummary: We do not have self-reported life events turned on. What our business process is, is for the admin team to trigger a life event and then the employee goes into …
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life event to just refresh rates and no option for enrollmentSummary: Hi All, We have created a Life Event to just update or refresh the rates.Under restrictions, what should be configured,,so it just updates the new rates and lif…
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Redwood Person Info page not having person type sectionSummary: I noticed that in the Benefits Administration > Person Info page, I can see the 'Person Type' section, but when I open the Redwood page from my client groups > …
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Post Election error when Evaluating Life EventSummary: A life event ( Divorce ) occurred after open enrollment period is ended. We wanted to process the intervening life event (occurred in Nov/Dec ). This should ide…
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Eligibility Profile based on Primary AddressIs it possible to create an eligibility Profile where Home Address is Primary? By Selecting this it automatically changes to No and doesn't allow us to change it. when w… -
Life Event goes to processed and closed status directly. Errors out when try reopen.Summary: Life Event goes to processed and closed status directly. Errors out when try reopen. Error is : ORA-20001: The life event can't be reopened because there's no e…
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HSA calculation for Employee and Employer contributionsWe have a requirement where the HSA calculations should be changed: Existing – 1. The maximum limit of HSA Total will remain as per the IRS stated limits. 2. Employer co…
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Reinstatement Set Up For Rehire Within 30 Days using Open Life Event for month of December rehiresSummary: Rehire within 30 Days in the month of December should have reinstatement from (1.1.nextyear) using Open Life Event Content (please ensure you mask any confident…
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How to enable page tracking on benefit enrollmentSummary: I’m planning to enable page tracking on the enrollment page within the Benefits Module and would like to confirm the configuration steps. Could you please share…
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Enrollment Certification FF not working with OpenSummary: We are trying to design a Fast FOrmula for the below scenario: The reason why we are using a fast formula is bcause during conversion, the employees were loaded… -
Redwood - Family And Emergency Contacts Page - Gender Field not requiredSummary: We have observed an inconsistency in the behavior of the Gender field when create new contact. In the responsive pages, the field is mandatory for some countrie…
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Unable to upload documents from pending action items in new redwood self service page.Summary: I am validating a functionality of redwood to complete the pending certification for a plan from ESS, whereas it is not allowing me to upload the document. I tr…
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BI Publisher ETEXT convert rows to columnsSummary: I want to denormalize (flattern) the benefit plan information for one of the outbound (CSV) ETEXT Report. The requirement is to fetch the Basic Life, Supplement…
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Redwood : The message is ORA-06510: PL/SQL: unhandled user-defined exception ORA-06512Summary: Hi Team, when we evaluate a Life Event, we are getting the below error.The same if we run though schedule process it is working. Thanks Content (please ensure y…
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HDL PotentialLifeEvents - Void EntriesHello, Hope you are well. As part of our data deletion activities, we are trying to tidy up the Evaluated Life Events / Potential Life Events area for employees in bulk …
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configuring rates in percentage for a PlanSummary: Hi All, We have a plan where the rate should be sent in percentage to Payroll. Eg ER rate is 15% per pay period. Annually it's becoming 15*24..we don't want tha…
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Data of ANC_PER_ABS_ENTRY_DTLS table is inconsistentWe have a requirement where a custom BI report used to extract the annual accrual entitlement for the Absence Plan called Wellness Days. The report is run annually. The …
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MailTo Functionality is not working in Redwood benefitsSummary: We have used Custom Journey Code to display Need Help URLs like USBenefits@clientname.com . When we check the Source Code it is having USBenefits@clientname .c…
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Redwood - Deeplink to Benefits Summary - Open EnrollmentSummary: Is it possible to add a parameter to the redwood benefits summary to default to show benefits as of Open Enrollment? https:///fscmUI/redwood/benefits-selfservic… -
how to get old and new coverage amount in "Enrollment Certification Required" formulaWe want to make EOI required when the coverage amount is more than 150K or if increment i smore than 10K. so we need to have Old Coverage Amount New Coverage Amount incr…
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Enrollment Certification Required fast Formula is not fetching the current election detailsThis Formula is configured under Supplemental Child(ren) Life Insurance plan. For example as part of Ben Administration 1/1/2024 or any life event when an Employee is ma…