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Benefits
Discussion List
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Missing Rate Details When Eligible for Multiple ProgramsSummary: Hello, Has anyone in the community experienced this issue and found a solution? Rate details are not displaying for plans on the enrollment pages when a partici… -
Getting error while evaluating potential life event : The entry value is in incorrect formatSummary: On trying to evaluate a potential new hire life event , an error : "The entry value is in incorrect format" is displayed. Content (please ensure you mask any co…
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Submitting a HSA through self-serviceSummary: We currently manage HSA contribution changes administratively. We are looking for industry best practices to have the employee submit this through self-service.…
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Benefits Program - Import Error - BEN_PLDSG_NAME_NOT_UNIQUESummary: Hi Experts, We are trying to migrate our Benefits Program from one instance to another using the Export Plan Configuration and Import Plan Configurations setup …
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Impact of non-renewal of SKUSummary: If we have a SKU that is implemented and in-use today, during the time of subscription renewal if that SKU is non-renewed, what would be the impact for existing…
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how to configure Qualifying Life Events for COBRA when the employee had divorceSummary: we need to setup Qualfitying Life Events for COBRA when an employee has Divorce. How do i setup in LIfe Events "continuing Benefits Type" column. also the emplo…
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Do we need to create new plan. We only have change of carrier ?Do we need to create new plan. We only have change of carrier ? We send interfaces to Known2U and ADP. So, do we need to create new plan? or use existing, modify rates a…
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Benefit BillingSummary: Trying to run prepare Bnefits Coverage charge data and i keep getting this error code: BEN_BILL_FUT_CHRG_PRSNT. Content (please ensure you mask any confidential…
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How to delete or edit document from admin after approved without providing received dateSummary: From Benefit Admin is it possible to delete or edit/add documents after approved without providing received date. Content (please ensure you mask any confidenti…
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Eligibility Profile based on Primary AddressIs it possible to create an eligibility Profile where Home Address is Primary? By Selecting this it automatically changes to No and doesn't allow us to change it. when w… -
Disable edit button for address section under employee self serviceSummary: Disable the ability to edit address for employee. Content (please ensure you mask any confidential information): We want to disable the edit address option for …
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Seeded Benefits Report errorSummary: I am not able to access many of the Seeded Benefits Report like Total By Life Events due to this error. Please let me know if there is a way to fix these. Conte…
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Redwood UI: where should I configure or check the configuration for Post-Enrollment Survey?Hello, my client is having trouble with Post Enrollment survey after Redwood release. In Self Service configuration the flag to let it be displayed is correctly flagged …
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Redwood Court Orders Unique Reference field does not auto populateSummary: When adding a new Redwood Court Order the Unique Reference is not auto populated as it was in the Classic UI screen. Responsive UI As you can see below the Uniq…
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How to make the enrollment window auto close after elections are madeIs it possible to close the enrollment window when the employee review and submit the enrollment. The requirement is that there should not be a re-visit option for the b…
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Life Event Processing Issue – Eligible Benefits Not Presented for Employee with 13 AssignmentsHi, We are currently investigating an issue for an employee who has 13 active assignments. The employee's Benefits Relationship and Primary Assignment are configured cor…
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Is there any setup on the Benefits Module side to allow arrears to calculate?Summary: Other than the configuring the payroll element to allow for arrears, is there any setup needed on the Benefits side that is needed also? We have the situation t…
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Rate Periodization FF does not compute reflect before submissionSummary: We have associated Rate Periodization FF for HSA plan. We notice that the FF does not show the Employee contribution immediately upon user entry however it is w…
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post election not working as expectedSummary: we have to restrict the enrollment when the Vol. EE ADD Plan coverage amount is greater than the Vol EE plan coverage amount. currently the post elect FF is att…
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Open Enrollment not reprocessing on contact relationship update – but works on new contact creationHi Experts, I have encountered a scenario during Open Enrollment (OE) and would appreciate guidance on expected system behavior and any recommended best practices. Scena…
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Does the "Enrollment Rule" take precedence over the "Default Enrollment Rule" if both are populated?Hello - I just wanted to make sure I am understanding the functionality I am seeing in our environment. In the scenario below, if both the Enrollment Rule and Default En…
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Redwood -Is it possible to rename the Total Cost per pay period hide on BSS pageSummary: Hi All, Can we hide or rename the text' Total Cost per pay period'. Thank you. Content (please ensure you mask any confidential information): Version (include t…
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How to stop adding multiple spouses to the Benefits People to Cover section?Can we make it so that if there is already a contact with a “Spouse” relationship in the employee’s contact list, they cannot add another contact with a “Spouse” relatio…
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Employees are unable to update their Supplemental Life election from 1x/2x/3x coverage to 5xSummary: Employees are unable to update their Supplemental Life election from 1x/2x/3x coverage to 5x because the Submit button spins indefinitely. Sometimes an error me… -
Question on Contact Relationship LOVSummary: we have a requirement to remove few relationship types from Benefits Relationship LOV under People to Cover. when we make changes to CONTACT Lookups does it als…
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Life Event Rejection ReasonsSummary: Do we have the option to customize / configure the rejection reason codes in the dropdown below: Content (please ensure you mask any confidential information): …
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Only medical plan and options showing when New Hire life event triggered. No other plans.Summary: Only the Medical Plan is showing as available to enrol when a new hire life event is triggered. Why would none of the other plans be showing as available if the…
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1 prior or last pay period end date rule for Termination eventSummary: We have configured HSA on our Termination event to have a rule for the previous rate end date to "1 prior OR last pay period end" for the previous rate end date…
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Issue with the seeded open enrollment alertHi Team, We have configured the seeded open enrollment alert (Summary of Elections at Open Enrollment) for US population to send a confirmation mail to the employees imm…
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Loss of Eligibility life eventSummary: Loss of Eligibility: Employee enrolled into a family plan and all the dependents ages out , when the loss of eligibility life event is triggered, the dependents…