Service Request Management
Discussion List
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Groovy to insert messages from Service request headerSummary: Based on an attribute value on Service request header, Would like to insert an internal note row in message tab via groovy Content (required): def srid = getAtt… -
Not able to fetch service request due date in groovySummary: We are using milestones to calculate the due date on the Service request, this calculation is oracle behavior and we do not have any visibility about where it i…PranjalSingh 12 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Is there an extension or plan for ability to create inline editing on the SR list page (redwood)?Summary: We would like to update the SR landing page with the ability to inline edit the returned records. This would help provide a more effective and streamlined user … -
Auto populate Account information on Service Request based on Site selectedSummary: Users only have information for the site where the service request needs to raised. Need to populate the Account related to the site automatically. Content (ple… -
getting below error after calling the web serviceSummary: We are trying to fetch Due date of a service request . to implement this , we are using web service.But while fetching the data , it is giving below error : Con…Bhagyashri Patwardhan 22 views 5 comments 0 points Most recent by Abhishek Sura-Oracle Fusion Service
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What languages are currently supported for SR summarization feature?Summary: Apart from English, French and Spanish Does it support Arabic? Content (please ensure you mask any confidential information): Version (include the version you a…Cyriac Mathew-Oracle 21 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service -
How to Open a Custom App UI from the Launchpad Using the In-App TabsIf you’re building your own App UI — for example, to support use cases involving standalone top-level and child objects — and want users to launch it from the Oracle Lau… -
Problem description panel title in service centerHow to change the title of the problem description panel in the detail page?
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getting below error while calling web serviceSummary: we are trying to post data to external system using a web service. we have 2 web services - one for connecting with external system , in that web service we are…Bhagyashri Patwardhan 22 views 3 comments 0 points Most recent by Ankita Biswas-Oracle Fusion Service
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How to show Install Base Asset (SCM Object) in Service Request (CX) as Sub tabHi, We have a requirement to show Install base asset as sub tab in Service Request. Service Request resides in CX application, while install base asset in SCM applicatio…
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Predefined Message Templates in Service CenterHi, our client would like to have some preconfigured response templates to use in the message section of Service Center, in order to avoid writing emails from scratch ea…
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How to cancel failed Field Service Work OrdersSummary: Unable to cancel Field Service Work Order that errored. Content (required): Please refer to the screenshot where the Work Order failed to create Activity becaus…Sankalp Damele 32 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service -
No data on Categories for Service RequestsSummary: There is no data visible on category field on service request details page Content (please ensure you mask any confidential information): Hello experts, I have …
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Created a Service Request. Added part. Getting Java.lang.NullpointerException errorSummary Created a Service Request. Added part. Getting Java.lang.NullpointerException error.Content Navigation: Service>Service Request. Provided Title and Account. Go t…
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Unable to Submit SR in New UI of Oracle SupportIn the new Support UI launched yesterday (11/11/24), we are unable to raise the SRs as the 'Next ' button stops appearing by the end of the questionnaire. There is no fu…Aahiri_Sarma 87 views 4 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Queues inside other queuesHello Under the topic "Overview of Queues" in the link https://docs.oracle.com/en/cloud/saas/fusion-service/fauec/overview-of-queues.html it is mentioned that we can "pl…
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Fusion Service Redwood Extensibility Guide🚀 A collection of videos and resources to assist you in implementing Fusion Service Redwood. This list is continuously updated, so be sure to bookmark this post and chec…
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How can I leverage Category Code in a usable way on the Service Request Edit page?Summary: I am attempting to use the Category Code on the service request edit page in order to drive show/hide logic for other fields. Essentially, if I had a category f…
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How can I enable "My messages" in Service Home RedwoodSummary: Hi community, I would like to know how can I enable "Me messages" section in Redwwod to see inbound emails. When open this view I cannot see enything: can you h…
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Nextgen:Milestone is not working based on Business Unit. It picks up the default coverage milestoneSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Issue with Dynamically Inserting Service Request Number into Redwood URLSummary: I am working on constructing a Service Request Redwood URL to be used in an email template. The template will be triggered via the Apps Composer → Object Workfl…
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How to Use the Service Console Navigation Framework to Open Pages within Service Console TabsOverview Core Service objects like work orders, tasks, and milestones open within the console as in-app tabs, providing a seamless and efficient experience for multi-tas…
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How to Use the CX Extension Generator in Fusion Service Redwood that opens a Separate Browser TabCore Service objects like work orders, tasks, and milestones open within the console (in-app tabs) to create a seamless experience for multi-tasking users. However, we r…
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Notification Preferences - No Values in Triggering Event DropdownIssue: While configuring Notification Preferences for Service Requests, I am unable to see any values in the Triggering Event dropdown. When I try to save, I receive an …
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how can we configure the dynamic from address in Service cloud messages objectWe have a requirement to send the mail's to end user's from dynamic from address based on Business Unit. We are able to change the channel Name only by following below d…Dara Nagasai 22 views 3 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Redwood SR/WO from Install base asset pageSummary: Greetings, We are currently focusing on Service Redwood Service requests and work orders. The necessary business process involves creating a service request fro…Tanuj Dhawan 52 views 5 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
How to add a new line in acknowledgment messagesSummary: Hi community, Is there any way to add a new line in acknowledgment messages? I have tried adding an enter, \n, and other commands but they don't seem to be rec…Ricardo BarreraR 42 views 4 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Hide Product Groups in Service Request Product field.Hi Team, In Service Request we will have Product Field. So in that field we see all Product Groups and Products as Hierarchy view. But is there any option to show only t… -
How to provide read access to the custom tab on service request?Summary: We've set up a custom tab with custom fields within it. Is there a way to grant users read-only access to these fields? Content (please ensure you mask any conf…
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Redwood- How to remove attachments category from attachments section in SRSummary: Hi Team, Could you kindly guide me through the steps to remove the attachments category from the attachments section in SR, as shown in the screenshots provided…