Service Request Management
Discussion List
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SR is getting created when replying to the notification from object work flowSummary: Refered the guidelines provided in the document below, but its not working. Still a new SR is being created when any of the contacts under that SR reply to the …Mohit Thomas 42 views 5 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Urgent: Need Guidance on Logging SR Automatically from Customer Emails in Fusion CX RedwoodWe urgently require your guidance on setting up an automated Service Request (SR) creation mechanism in Oracle Fusion CX Services (Redwood UI) when a customer sends an e… -
AI Features(Service Request Similarity, Service Request Classification) are available in Portuguese?Summary: We are trying to implement these AI features to our customer who using Portuguese Language, but these AI features only available in English language. We wanted …Satyavani Gundumogula-Oracle 25 views 3 comments 0 points Most recent by D Yetter-Oracle Fusion Service
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Issue with "Create Generic Work Order" Page in Redwood UISummary: Hi Team, We are currently facing an issue with the "Create Generic Work Order" page in the Redwood UI. When clicking the option to create a generic work order, …
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is it possible to send an email every time a specific queue is selected?Summary: we would like to send an email, when a specific queue is selected Content (please ensure you mask any confidential information): Version (include the version yo…Rosita Santosuosso 33 views 3 comments 0 points Most recent by HD - Oracle Fusion ERP-Oracle Fusion Service
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How to Bulk Update Service Request with different Business UnitsSo basically, users want to Bulk Update some details on Service Request which has been assigned to different Business Units. How can this be achieved please provide a st…
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Request for Trigger Development to Populate "To" Field in ForwardsHi, We have Redwood enabled, so we are using Service Center. We were wondering if it would be possible to develop a create trigger that automatically populates the "To" …
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Service Work Orders - How to restrict work Order records/ transactions based on Business Unit?Summary: How to restrict work Order records/ transactions based on Business Unit? For Example: BU1 User should not have access to the BU2 records and Vice Versa. Content…
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Update on Known Issue with Extending Service Request Edit PageHello Community Members, We have become aware of an issue that may be causing confusion for some of our implementors when working with the service request (SR) edit page…Edson Junior, Oracle 135 views 2 comments 0 points Most recent by Edson Junior, Oracle Fusion Service -
The standard 'Monitor Service Request Milestones' scheduler is blockedThe standard 'Monitor Service Request Milestones' scheduler is blocked state when i schedule this scheduler to update the milestone compliance flagKanne Ramu 21 views 5 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Ability to track ownership of Installed Base AssetsHi members , We want to understand if there is any possibility to maintain an "Owner" field in Installed Base Asset that is out of the box, this will enable us to track …
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Email to Service Request (SR) creationSummary: Hi, I need to create an SR in Oracle Fusion Service from an email in Gmail. I have already completed the below setups: Created a new channel and associated it w… -
Set default value from Service Request to Field Service Work orderSummary: Hi All, I am trying to set the default value from Service Request to Field service related Work Order. Below is the code Please let me know what is wrong with t…
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Redwood - How can i add contacts under an account to every SR which is created in fusion service ?Summary: Need to add / associate a subset of available contacts under an account to every service request created for that account. We have a business requirement on whi…
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Which roles should I assign to my users so they fall into the following categories?Which roles should I assign to my users so they fall into the following categories? Coordinator: Can view all SRs, accounts, and contacts in read-only mode. Manager: Can…
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Need to default value in Installed Base DFF based on a DFF in PIMHi team, We need to default a value in a DFF in Installed Base Assets, based on the corresponding value of a DFF from PIM for that Installed Base item. How can we achiev…
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How to Add Team Member of Queue as Team Member of Service Request?Question : How to Add Team Member of Queue as Team Member of Service Request? ------------------------------ Body------------------------------------ **This post was cre…
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A Reusable Approach to Implementing Validations and UI Logic in Fusion Service Redwood📑 This article is estimated to take approximately 8 minutes to read, and can save you hours of implementation and research. You are welcome! 😃 📽️ Before diving into this…
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How to restrict HR Help Desk Agents from viewing service requests created by other LE employeesHello Experts, We have a requirement where we need to restrict HR Help Desk Agents from viewing service requests created by other LE employees For example: Service reque…
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Object workflow email response doesn't reach B2BSummary: Object workflow was used to send email notification to customer upon Service Request record creation. Once the customer replies to it, the email sent out doesn'…
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SR Visibility Not Restricting by Business Unit Despite Using Predefined Data Security ConditionHi, We’re trying to restrict visibility of Service Requests (SRs) based on a user’s Business Unit (BU). Here’s what we’ve done so far: Setup: Created a custom job role i…
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How to enable Workspace in RedwoodHi , We are trying to open workspace in Redwood . Currently it is opening in Classic view as attached in screenshot . Is there any way to achieve opening Workspace in Re…
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Service Request is not automatically created by incoming emailHi team, We're trying to configure Inbound emails to automatically create Service Requests in CX Service module. We've done the below configurations: Used the standard E…
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Invocation of service URL used in connection failed with status code 411 Length Required.Webservice call is getting failed showing the below error Exception in expression "oracle.apps.crm.service.svcMgmt.srMgmt.model.entity.ServiceRequestEO" trigger "SBP_EBS… -
Facing issue while creating Internal message under service request using groovySummary: Facing issue while creating Internal message under service request Error message: Content (please ensure you mask any confidential information): Version (includ…
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Adding Attachments During SR Creation via REST APIHi Team, I have a query regarding adding attachments during the creation of a Service Request (SR) through a REST API call. From the REST API documentation, it seems tha…
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Link one Service Request to multiple Instal base AssetsSummary: The Service Request application by default allows to only select one Install Base Asset on Service Request. How to select multiple IB Assets on Service Request?…