Benefits Employee Self Service
Discussion List
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Clear / Reject Pending Actions that were not satisfiedSummary: We have Pending Actions that were not satisfied by the due date. These actions did create a suspension. How do I clear, or more logically in my head, reject the… -
Best way to configure Fitness Reimbursement planSummary: Hello! Looking for some guidance on the best way to configure a requirement for a fitness reimbursement plan that is available once a year, with a reimbursement…
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Size for Benefits banner imageMe > Benefits What is the dimension for background and foreground image of this benefits banner
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Benefits page is not loading as an ESSSummary: When I log into the benefits page from Me the page is not getting loaded Content (please ensure you mask any confidential information): Version (include the ver…
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Mandatory beneficiary fieldIs it possible to make it mandatory for a beneficiary to be established before allowing submission of benefits? I have tried by selecting the check box named Enforce dep…
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Redwood Benefits: Self-Reported Life EventHi, Why does it Auto Approved? For Example, below Divorce, this will confuse the employee since Life event like this is not Auto Approved. Is there anyway we can change … -
How do I enable the Benefits Analyst AI Agent?Summary: According to the article below, "the benefits analyst AI agent is available now". Besides the Customer Connect session on December 9th, is there any other docum… -
Error when evaluating a life event - Couldnt retreive a recordSummary: Hi, When a life event is evaluated, i am getting the below error. This is happening for most/all of the employees. Does any one has any idea? Thanks, Nancy Cont…
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Seeing inconsistent View all enrollment results in Redwood ESSIn Redwood, ESS, under the Enrollment Summary section, when you View all enrollments, we are seeing inconsistency with the information that populates in the per pay sect…
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How to Add Guided Journey at benefit Enrolment pageSummary: We are in middle of Benefit implementation, one of our requirment is to configure guided journey at variouse level of benefit enrollment page. Me→Benefits Me→Be… -
Change Beneficiary Page Not Picking Up New Contact/OrganizationSummary: We have an employee who has added a Trust to beneficiary organizations, but when going through the 'Change Beneficiary' self-service link, the Trust does not sh…
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Request to Hide Cost Information on Benefits Enrollment ScreenWe would like to explore the possibility of hiding the cost information on the Redwood benefits enrollment screen. Context: This specific benefit has no registered fees … -
Hide or remove Coverage field for Group Income Protection Plan onlySummary: Hide or remove Coverage field for Group Income Protection Plan only Customer want to hide or remove Coverage field for Group Income Protection Plan only As cove…
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Automatic life event for DFF changesSummary: Hi, Could some advise, how do we trigger life event when there are any changes to DFF on person assignment page. Thanks, Nancy Content (please ensure you mask a…
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Redwood - how to Hide Document Records in Benefits Self service (overview) pageWe need to hide the document records only in Benefits ESS page.
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New Hire Life Event - Backed Out automaticallyHi, We have been encountering New Hire Life Event backed out automatically. Currently, there is no active process in places that would automatically back out the Life Ev…
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Few Links missing under actions (Benefits Summary Page)Hi Team , We are unable to see highlighted actions in benefits summary page (Redwood) , could you please assist us in finding the reason why it is invisble and how to ma…
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how to create a HSA unrestricted life eventSummary: I have created a new life event HSA and done configurations at program level. How do I restrict only for HSA, it's giving options to change all FSA and HSA enro…
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Hide "Delete" button in People to cover Redwood UIOur customer needs to hide the Delete button when a employee edits a contact in People to Cover and in Enrollment Journey: We tried with VB Studio business rules but wit…
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Is it possible to require the DOB and Gender in People to Cover in Redwood?Summary: In Redwood Benefits, we use “People to Cover” to add contacts and we are looking to make date of birth and gender required when adding a new contact. Content (p… -
Employee is not able to upload document under pending actionsSummary: Hi, We are facing issue where employee is not able to upload a document e.g: proof of other coverage under pending actions. So, the use case is if the employee …
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Express and Discovery DifferenceSummary: Hi, Anyone knows the difference between these two options? Content (please ensure you mask any confidential information): Version (include the version you are u…
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how to show the unrestrited plan from employee loginSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Benefits AI Agents - Benefits Analyst & Benefits Policy AdvisorIs the placeholder for Benefits Analyst and Benefits Policy Advisor have different placeholder or it works as one single AI agent? (as per 25C)
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Benefits Authorization StatementA client has authorization statement and it appears at both the start of enrollment and again on the confirmation statement. I have offered one solution to the client is… -
Cost Break Out on Page Needs to be HiddenSummary: Hi all, We need to hide the cost break out in the Benefits Enrollment Summary Page, such as the Total Cost per Pay Period, Pretax, After Tax, and Annual Cost (T…
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How to add text to the Beneficiary Organizations page?Summary: We are updating the benefits screens to Redwood and need to add some text to the Beneficiary Organizations page. (Path: Me >> Benefits >> Enroll now >> Verify p…
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Benefits coverage dropped after adding open life eventSummary: We are trying to test open enrollment. We made no changes to any plan configuration. We added 'open' in the scheduled section and added an open life event to on…
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The contact type doesn't exist. (PER-1530061)Summary: while editing spouse to ex-spouse in people to cover benefits i am getting this error. -
Employee trying to make spouse Emergency Contact and getting errorSummary: Employee trying to make spouse Emergency Contact and getting error "Sorry, you don't have permission to perform this action". Same permissions as all other empl…