Benefits Employee Self Service
Discussion List
-
Video is not coming properly which i have added in the welcome enrollment page.I have added video in the Welcome enrollment page but it is not populating properly, when i am going to that page from Me > Benefits > Enroll Now > "click Get to know yo… -
You selected too many plans for this plan type. You can select up to 1 plans. (BEN-990217)Summary: While enrolling the employee to the Open enrollment for next year. we are facing the below error. We have single plan for Dental & Vision but still we face this… -
Updated contact not showing in self-service life eventSummary: We do not have self-reported life events turned on. What our business process is, is for the admin team to trigger a life event and then the employee goes into …
-
Reinstatement Set Up For Rehire Within 30 Days using Open Life Event for month of December rehiresSummary: Rehire within 30 Days in the month of December should have reinstatement from (1.1.nextyear) using Open Life Event Content (please ensure you mask any confident…
-
The default need help section is blank for employee - Me > Benefits - Need help sectionWhile navigating to the Redwood benefits page as an employee using the following navigation - Me > Benefits - Under the default need help section there is no data, while…
-
Rate Amount not letting employee save $0 in RedwoodSummary: Our Benefits Specialist was trying to add $0 rate amount for a Medicare Subsidy, but it won’t let her save the $0. Even though it says an increment of 0.01 for …
-
Unable to upload documents from pending action items in new redwood self service page.Summary: I am validating a functionality of redwood to complete the pending certification for a plan from ESS, whereas it is not allowing me to upload the document. I tr…
-
Unable to end the Beneficiary contact relationship due to past enrollment recordsHi All, We want to end beneficiary contact relationship, who is no longer enrolled in any Benefit plans, since 2023. When we try to end the relationship date of the cont…
-
Open Enrolment and Life Events after the open enrolmentSummary: The Open enrolment window is from 27 Oct to 20 Nov and the employee has elected his spouse in the Medical Plan. On Dec 1, the employee reports Divorce Life even…
-
How to prevent employees from creating duplicate contact in BenefitsWe are looking for possibilities on how to prevent employees entering duplicate contact in Me>Benefits>Before you Enroll>People to Cover I have gone through few communit…
-
Redwood - Benefits Confirmation Statement not displaying latest enrollmentsHi Hoping everyone is doing well! After enabling Redwood for Benefits Self Service, we noticed one issue with Benefits Confirmation Issue where Benefits Confirmation Sta… -
benefit enrollment issueHey, We are having an annual enrollment window when users can choose their benefits. That window lasts around 2 weeks. Normally we had a ,,freeze'' (agreed time of no ac…
-
is it possible to change the display order in the redwood enrollment summarySummary: we have multiple programs offered to employees for example 401(k) unrestricted plan, Non Union Benefit Program . is it possible to sequence the program as desir…
-
Open Spending Account Child Life Insurance Plan AutoEnabled Only for Employee Need Steps to DisableWe observed that in the Open Spending Account configuration, the Child Life Insurance Plan is getting auto-enabled only for the employee, but it is also appearing as ena…
-
Add or enable edit button under Personal Contribution pageSummary: Hi - We have a requirement to enable the edit button during approval phase. Currently, once the user submits the request, it will be forwarded to the approver t…
-
Open Enrollment Requirement for EOI on anyone who elects 500k benefit amount or moreWe have a requirement through open enrollment to require EOI for anyone who elects coverage amount of greater than 500k. I cannot find a DBI to use in a Enrollment Certi…
-
ESS - Issue with Relationship start Date field value disappear while editingSummary: we are on 25C and we noticed a loss of functionality under "Before you enroll". In RUI, we had a display message below the Relationship Start Date stating how f…
-
can we audit the user enrollment authorization and other actions performed in benefits self serviceSummary: Is there a way the customer wants to validate all the actions performed by the employee in Benefits Self Service that includes Enrollment Authorization, Updatin…
-
MailTo Functionality is not working in Redwood benefitsSummary: We have used Custom Journey Code to display Need Help URLs like USBenefits@clientname.com . When we check the Source Code it is having USBenefits@clientname .c…
-
Encountering Error while evaluating Life event BEN-990155We are receiving below error when evaluating Marriage or Divorce life event. Encountering this for only specific employee. Employee is not enrolled in two different opti…
-
New Hire Life Event is showing Enroll in Ben Admin but not showing in Self Service after Open EnrollSummary: We have 3 new hires that were hired on 11/10 after Open Enrollment. The New Hire Life event is showing open under Ben Admin but on the employee self service it'…
-
Open a new event without restrictions with requests in suspended statusSummary: Good morning, I would like to request your help with the following issue. My client is currently managing benefit plans that are set to be in a suspended state …
-
how an employee can unenroll from a benefits planSummary: Hello everyone, I would like to ask if you know how an employee can unsubscribe from a benefits plan that they enrolled in two months ago. Which configuration c…
-
Father and Son have same name (First name and Last Name) how to add Primary care PhysicianWe have Father and Son have same name (First name and Last Name) how to add Primary care Physician. Their name appear only once in the drop down while adding primary car…
-
Plain text to email in redwood guided journeySummary: Can we convert plain text to outlook email automatically via html in guided journey? Because in guided journey there's no feature currently as such for this ema…
-
Restrict Employees to UPDATE their Tobacco Use on Person InfoRequirement: We have a business requirement to restrict associate to update their Tobacco Use Field if the Tobacco Use Field already has an existing value or was already…
-
auditing enrollment authorizationSummary: is there a way to audit enrollment authorization (Legal Disclaimer) button when accepted or Decline. if so please suggest. in Redwood the Accept or Decline butt…
-
Express mode not working consistently for the first time for Employee Self ServiceSummary: When logged in for the first time the VBCS changes are not working consistently though cache issues are cleared.Is it an expected behaviour?.Kindly advise. Cont…
-
Triggering REST API Call Post Enrollment Submission in HCM BenefitsWe have a requirement to trigger a REST API call immediately after an employee submits their enrollment on the HCM Benefits page. Does Oracle provide any Business Event …RamakrishnaNaraparaju_WCMI 24 views 5 comments 0 points Most recent by Nagaraj Hunur-Oracle Benefits
-
Scheduled Administrative Life Event not automatically processed and closed in benefits pageSummary: Hi Expert, we have encountered an issue when we mass process the Scheduled administrative life event for the active employees and we noticed the Life event is n…