Benefits Employee Self Service
Discussion List
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Is anyone having to approve Pending Actions twice?Summary: We are running into a situation where we click to approve a pending action, and we have to complete this action twice. We enter the received date, the document … -
Unable to attach multiple documents for a particular certification typeSummary: We have situation where participant experience 'Loss of external coverage' or 'Gain of external coverage' . During each enrollment update with these event we ar…
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I have multiple life events, but if one life event is open, the system is not evaluating the others.Summary: If one life event is open for enrollment, another life event is not being evaluated. Currently, my requirement is that if a subsequent life event is triggered, … -
Unable to process the Benefits for the Employees with the status - "Suspended - No Payroll"Summary: Content (please ensure you mask any confidential information): We tried to process the Employee who are Suspended due to Client restrictions but they can contin…
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How to mark First Name as required in Benefits Self Service pageThere was an error rendering this rich post.
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Allow Employees to Select Plan First then allow them to select the coverage optionSummary: Any Method to allow the user to select a Plan tier before having to select the enrollment options. Currently we have HSA Medical Plans and Health Savings Accoun…
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How to hide Beneficiary Org section from People to cover page on Employee Benefits Enrollment Page.Summary: We have a requirement to hide 'Beneficiary Organizations' section under 'Verify people you'd like to cover' on Employee Benefits Enrollment Page.Please assist o…
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Options chosen for Unrestricted Plan disappearing when creating another unrestricted life eventSummary: Hello, We have created an unrestricted life event on 13/8/23 and chosen an option. When we have created another life event on 14/8/23, the option chosen has bee…
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Redwood Benefits – Change Beneficiaries Quick Action Not Working Without Life EventHello all, We are testing Redwood Benefits Self-Service and noticed an issue with the Change Beneficiaries quick action. Problem: When we go into Change Beneficiaries fr… -
Insourcing Benefits Administration: For Plan Year 2026-2027 on Oracle Cloud BenefitsSummary: Discussion: Insourcing Employee Benefits to Oracle Cloud Benefits (Plan Year 2026–2027) Overview: For plan year 2026–2027, prepare to insource employee benefits… -
Enrollment summary giving wrong information.Summary: We do not maintain beneficiary information at our end and it is managed by third party. Employee is enrolled in spouse supplemental plan but instead of the spou…
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Unrestricted Life event getting triggered every time an employee clicks on "Enroll Now"Summary: The Unrestricted Life Event is being triggered whenever an employee accesses ESS, logs in, and clicks on “Enroll Now.” Even though the Unrestricted plans are di…
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Employee does not have any event in started state but still appears in the started event listEmp does not have any open or started event associated however the emp appears in the started event list in the benefits activity center.
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How to associate enrollment data to Temp id card pageSummary: How to associate enrollment data to Temp id card pageWe have done the steps but still can not able to associate the data to the card. We have used a fake Group …
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Unable to upload documents from pending action items in new redwood self service page.Summary: I am validating a functionality of redwood to complete the pending certification for a plan from ESS, whereas it is not allowing me to upload the document. I tr…
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Intervening Life eventsSummary: Error message to stop intervening life events Content (please ensure you mask any confidential information): An employee has self reported Marriage life event o…
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Unable to delete a Beneficiary organization after the Benefits have been closedSummary: Content (required): One of the newly hired employees accidentally added a Beneficiary organization. He had elected his benefits but DID NOT chose this organizat…
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We need to remove rejection reason from benefit approvalsWe need to remove rejection reason from benefits approvals and add new one's. From where can we achieve this.
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Rate value based on the number of dependents enrolled.Good afternoon, community, I want to ask if there is a way to generate a rate in benefits that is calculated based on the number of dependents enrolled in a benefits opt…
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Employee trying to make spouse Emergency Contact and getting errorSummary: Employee trying to make spouse Emergency Contact and getting error "Sorry, you don't have permission to perform this action". Same permissions as all other empl…
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Benefits Module Configuration reportSummary: Benefits Module Configuration report Content (please ensure you mask any confidential information): We have Recruiting Configuration report that will display th…
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Pension Scheme ER calculation Formula not working on Redwood pageHi All, We have recently enabled Redwood pages for Benefits and ESS along with the My Pension page for UK legislation. After enabling the My pension page we observed tha…
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A benefits plan that employees can register, make changes, and cancel their registration at any timeHi, I'm using version 25c of Fusion and I'm trying to configure my benefits program to work as follows: Employees can register, make changes, and unregister at any time,… -
Need to hide image and Text on Get to know your benefits Page on Employee Benefits Enrollment PageSummary: Hi Team, We have a business requirement to Banner/Image and Text from 'Get to know your Benefits' section and add guided journey to the same section with some C…
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Is the dependent pending action items text editableIs it possible to edit the text before the employee name for pending action.
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Unable to Add or Edit Physicians ID (NP ID)Summary: Over 50 of our employees did not provide the NP ID when they enrolled. We are trying to add them but there is not edit button that allows Admin to update. Also,… -
Spouse Supplemental Waive plan is not defaulted Plan when Proof of good Health is Denied.Summary: Hello All, Working as Expected: During open enrollment when an employee enrolled into Spouse Supplemental plan, the plan is getting suspended due to Proof of Go…
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Components are disabled in visual builder studio.Summary: We need to add Static text in benefits redwood quick action page (Before You enroll). While try to add it using components in advanced mode in VBS, the componen…
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How to configure "Change HSA contribution" Life Event Enrollment window as of event date.Summary: Hello All Please suggest the configuration required all "Chage HSA Contribution " self reported life event to be available for enrollment only for a day. In the…
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Need to make fields Mandatory on dependents page on Benefits Enrollment pageSummary: Hi Team, Can we make First name, Last name, DOB, Gender and relationship type fields mandatory while adding dependents page on Employee Benefits enrollment page…