Benefits Employee Self Service
Discussion List
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Hide "Delete" button in People to cover Redwood UIOur customer needs to hide the Delete button when a employee edits a contact in People to Cover and in Enrollment Journey: We tried with VB Studio business rules but wit… -
Is it possible to require the DOB and Gender in People to Cover in Redwood?Summary: In Redwood Benefits, we use “People to Cover” to add contacts and we are looking to make date of birth and gender required when adding a new contact. Content (p… -
Employee is not able to upload document under pending actionsSummary: Hi, We are facing issue where employee is not able to upload a document e.g: proof of other coverage under pending actions. So, the use case is if the employee …
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Express and Discovery DifferenceSummary: Hi, Anyone knows the difference between these two options? Content (please ensure you mask any confidential information): Version (include the version you are u… -
how to show the unrestrited plan from employee loginSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Benefits Authorization StatementA client has authorization statement and it appears at both the start of enrollment and again on the confirmation statement. I have offered one solution to the client is… -
Cost Break Out on Page Needs to be HiddenSummary: Hi all, We need to hide the cost break out in the Benefits Enrollment Summary Page, such as the Total Cost per Pay Period, Pretax, After Tax, and Annual Cost (T…
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How to add text to the Beneficiary Organizations page?Summary: We are updating the benefits screens to Redwood and need to add some text to the Beneficiary Organizations page. (Path: Me >> Benefits >> Enroll now >> Verify p…
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Benefits coverage dropped after adding open life eventSummary: We are trying to test open enrollment. We made no changes to any plan configuration. We added 'open' in the scheduled section and added an open life event to on…
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The contact type doesn't exist. (PER-1530061)Summary: while editing spouse to ex-spouse in people to cover benefits i am getting this error. -
Employee trying to make spouse Emergency Contact and getting errorSummary: Employee trying to make spouse Emergency Contact and getting error "Sorry, you don't have permission to perform this action". Same permissions as all other empl…
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Benefit Enrollment authorization message/page in RedwoodSummary: Hello, We are going live on Benefit ESS Redwood next week and with Open Enrollment around the corner I have been asked why we are no longer seeing the Enrollmen… -
Redwood - How to change/hide the list of quick actions in Benefit Self Service PageSummary: Redwood - How to hide the list of quick (all the options)actions in Benefit Self Service Page
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Stop the Creation of Pending Actions for Life InsuranceSummary: We don't want Pending Actions Created for Life Insurance. Content (please ensure you mask any confidential information): We originally designated life insurance…
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What are the possibilities of dependent care FSA Calculator, HSA calculator, HCFSAI would like to understand what are the possibilities available for dependent care FSA Calculator, HSA calculator and HCFSA calculator. What are the steps in the configu…
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How to enable "Continue" button or delete a life event in the Report a Life Event pageSummary: I am encountering an issue on the Report a Life Event page. When a user completes the task to create the Life Event and exits the page, the process does not con… -
How to turn on Person number for Dependents in Benefits Activity Center redwoodSummary: In the past we were able to see dependents person number in non-redwood. How can we enable this for Redwood? Content (please ensure you mask any confidential in… -
How to hide the quick actions in Redwood benefit ESS pageSummary: How to hide the quick actions in Redwood benefit ESS page Content (please ensure you mask any confidential information): Version (include the version you are us…
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Where to view the list of self reported life events that are pending approvalsWe got an update wherein we can add approvals to self reporting life event. However, is there a page wherein an admin can view all the employees that currently have subm…
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Add or enable edit button under Personal Contribution pageSummary: Hi - We have a requirement to enable the edit button during approval phase. Currently, once the user submits the request, it will be forwarded to the approver t…
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Getting the error 'Error response during RestAction' on the authorization pageGetting the error 'Error response during RestAction' on the authorization page after reporting the life event from the self-service. Here is the screenshot. Tried flippi…
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Custom 'Add/Change Beneficiary' Life event allows change in coverage in Redwood UISummary: Requirement: As per the delivered functionality, employees can change the Beneficiaries using the self service link Me > Benefits > Change Beneficiary but can n…
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How to hide quick actions and contact us links in Redwood Benefits Self Service.Summary: How to hide quick actions and contact us links in Redwood Benefits Self Service. As our client doesn't wanna see any data other than only enrollment page. Conte…
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Redwood Benefits EnrolmentSummary: We currently have a custom Benefits Enrolment Journey in place. As we transition to Redwood Benefits Enrolment, we’ve noticed the default self-service tasks (e.…
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When we try to upload waiver form pending action item from ESS Page we are receiving the below errorSummary: When we try to upload waiver form pending action item from ESS Page we are receiving the error attached in the document. Is it something we need to add any spec…
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Enrollment window open from Employee selfservice after making elections.Summary: Through employee self service employee is creating a life event after making the elections and submitting employee is still able to go back and click on enroll …
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How to configure Before You Enroll pageSummary: Looking for guidance on how to edit text and images on the Before You Enroll Self Service page? For example: Can "Get to know your benefits" text be changed? Co…
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Waive Coverage selection optionsIf an employee decides they do not want coverage Medical, Dental or Vision and does not manually make the waive coverage election, is it possible to have the system elec…
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How to stop Unrestricted life eventsSummary: We want to stop unrestricted life events from triggering when an employee Makes Changes. Content (please ensure you mask any confidential information): Previous… -
25C OTBI Report on Enrollment QuestionnaireSummary: The new Redwood enrollment pages will provide an opportunity for an Employer to place a questionnaire to survey their employees at the end of the Redwood Self-S…