Benefits Tips
Discussion List
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Processing future dated life events automaticallySummary: Ability to process future dated life events automatically through scheduled process Content (please ensure you mask any confidential information): Hi everyone, … -
Benefits Comparison Plans tiles not showing configured available plansSummary: This is a new setup and the setup seems to be complete. Configured Benefit Plans for Comparison. The Benefits compare plan template and groups are all updated a…
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Redwood : How to check/review the audit log and trace files for benefitsSummary: Hi Team, When trying to evaluate a life event, we are getting below error. Please let know, where can we check audit log or trace files. Content (please ensure …
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Start Here- Learning opportunities to get started with Benefits Redwood AdoptionGoals Our vision is to deliver a cutting-edge, streamlined experience for Employee Benefits Enrollment and Administration through Redwood design, ensuring employees stay… -
Creating Multiple Life Event Triggers for Leaves with Shared Tables and ColumnsHello Team We have a requirement to create multiple life events for leaves, such as Caregiver Leave and Military Leave. These life event triggers should be based on Acti…
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Enrollment Certification Required Fast Formula IssueSummary: HI All, I have a issue with Enrollment Certification Required FF Content (please ensure you mask any confidential information): FF for EOI Requirement for Short…
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Enrollment Certifications > Due Date FormulaHi Experts, We are currently using Due Date option as "90 days after later of event date or notification date" for Evidence of Insurability. We want to move up the Due d… -
Redwood Benefits AI Agent - One Topic Area or Multiple - how did you set up?Summary: Hi, in setting up and testing our new Benefits AI Agent for Redwood, I uploaded our benefit documents into multiple topic areas. Medical Dental and Vision Life,…
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How to Hide 'Enroll now' button from Benefits Self Service page ?Summary: How we can hide Enroll now button from benefits self service page? Content (please ensure you mask any confidential information): Version (include the version y…
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Redwood - Hide all the quick action links from Benefits pageSummary: Navigation Me > Benefits I want to hide all these Quick Actions link from this benefits page for employees. Content (please ensure you mask any confidential inf…
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How to prevent duplicate element/payroll entries when the benefit options are changedFor plans like HSA, the employee contributes one-time lump sum amount to employee upon initial eligibility/enrollment. We need to ensure that this lump sum is paid exact…
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New Benefits rates values not reflecting on processed Open Life eventSummary: Hi, We recently corrected our benefit rates as of 1/1/2024 which is a flat amount from 3.03 to 4.21 and we are seeing for the Open enrollment for 1/1/2024 which…
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Redwood Benefits AI Agent launched! How many questions is AI Agent rec'g?Summary: Hi! This week we launched Open Enrollment in Redwood and introduced our new Benefits AI Assistant, Benny! How can we report to exec mgmt how many employees are …
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Process- Manage action items not workingSummary: I want to clear all the pending actions for employees including Designate Beneficiary, Document approvals etc, when I tried doing this for one single employee i… -
25B Hide Need Help on SSBEN Landing pageSummary: For customers that want to hide the Need Help on Self-Service Landing page users can simply use the Page Properties and switch from True to False. As a reminder… -
25B Add a Journey to the Help Section on the SSBEN Landing PageSummary: Redwood extensibility has been added to the SSSBEN Landing page where users can integrate a Journey to the Need Help Section Content (please ensure you mask any…
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Receive error "Remove contact as a dependent or beneficiary from benefit plans before end dating"Hello I am receiving an error when trying to end date a contact who has passed away. This contact is never been listed as a beneficiary nor enrolled into health plans. D…
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HSA Contribution ErrorSummary: Hi Team, The HSA catch up contribution needs to be available for employees the year they turn 55 not just the point they turn 55. Can anyone please help how to …
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Assistance with Hiding Flex Credit Section (Benefits) in Redwood UI?Hi Team, Our benefits program was originally configured using Flex Credits. However, we no longer use it in that way. In the Responsive UI, we were able to personalize a…
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Redwood - Created checklist for Journey & need to add Task to go to RW Benefit Self-ServiceSummary: Hi, For our upcoming Open Enrollment, we want all benefits eligible associates to complete/electronically sign an Acknowledgement (for ACA purposes). At this ti…
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Coverage Amount Formula to pick up element entry valuesSummary: The coverage amount for the Life Insurance needs to be Total Cost of Employment so I have written a formula to pick up the values of the Element Entry values ba…
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Guranteed amount should show till the proof of good health apporovedHi team, When a participant enrolls in the Voluntary AD&D plan, the guaranteed issue amount should be $200,000, with any amount beyond this requiring proof of good healt…
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Benefits: Employee cannot see his program enrollment on self-service pageSummary: Hello, We're facing an issue. The benefit specialist can see the employee's program enrollment on the benefits summary page. See below screenshot. However, when…
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Facing Error: You need to enter a date of birth that's before the start date of the person record.Summary: Hello, we're performing data migration of contacts for benefits. We have faced the following error: 'You need to enter a date of birth that's before the start d…
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Requirement in existing life event to make it only editable for plans like basic life, LTD, STDSummary: I have new requirement in existing life event to make it only editable for plans like basic life, LTD, STD it should only impact LTD, STD, Basic Life plans and …
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Does anyone have a HDL to load hours for employees for ACASummary: Does anyone have a HDL to load hours for employees for ACA? Content (please ensure you mask any confidential information): Version (include the version you are …
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Redwood - Benefit Plans for Comparison - Help Copying to another podSummary: Hi, I have created a Dental Plan Comparison and Medical Plan Comparison in a test pod (and very happy with!) and want to copy these plan comparisons tools to an…
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Help Us See Through Your Eyes: “Day in the Life” of a Benefits AdministratorWe’re working on improvements that aim to actually reflect how you work. But to do that, we need more than feature requests—we need context. We’d love to sit down with y…
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We are needing a way to see the complete benefits history for each employee.Summary: Hi, We are needing a way to see the complete benefits history for each employee, any actions made through ESS, Ben Admin and the system. The report needs to hav…
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Redwood Benefit Plan Comparisons - Logo helpSummary: Hi, I have set up Dental Plan Comparison and Medical Plan Comparison in a test pod. When I preview from the Configure Benefit Plans for Comparison, the carrier …