Redwood
Discussion List
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Bug on Benefits Self-Service Page – Pending Action SectionSummary: We want to edit a pending action on the Benefits Self-Service page, but we believe there is a bug. The panel opens empty, and we can't perform any action. Conte… -
Redwood Benefits AI Agent - need help adding additional documents to ToolSummary: Hi, in working through setting up the Benefits AI Agent, I am having difficulty adding additional documents to the Tool. In the initial set up to test, I was ab… -
Hide the self user's name on the enrollment page in Benefits Self-Service.Summary: We changed the Benefits page to Redwood. On the 'View All Enrollments' page, we noticed that the current user's name appears under each enrollment. Since this i…
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How to access the benefits summary/documents in the review employee resourcesWhile configuring the Review Employee Resources ESS page using VB Studio, I have added the component 'hyperlinks'. My requirement is to make the employee to click on the…
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Can you change the word "Edit" when employee has the option to Enroll in Self Service in RedwoodSummary: I have looked in Visual Builder and I can't seem to find an option to be able to change this word from Edit to Enroll. Is there an option for this? Also is ther…
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Missing Actions on Benefits SummarySummary: I enabled Benefits Activity Center and noticed that when I go to an employee's Benefits Summary, Document Records, Compensation Info, & Employment Info is missi…
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How does an employee upload a document when they have a pending action in employee self service?Summary: I am currently testing Redwood Benefits and noticed that when an employee has a pending action, there is no place to upload the document. Is there something I'm…
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Benefits Activity Center Redwood experience was not supposed to be enabledSummary: We would like to understand why the new Benefits Activity Center Redwood experience was enabled when, according to the Oracle documentation that was provided in…
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Redwood Benefits AI Agent - One Topic Area or Multiple - how did you set up?Summary: Hi, in setting up and testing our new Benefits AI Agent for Redwood, I uploaded our benefit documents into multiple topic areas. Medical Dental and Vision Life,…
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Address error in Benefits people to cover contactsWe are getting the following error while clicking any contacts from people to cover screen. This issue is also present in Family and Emergency contact page. Seems to be …
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Hide TIN Number in Contact Relationship - Redwood BenefitsWe are needing to hide the TIN number in Contact Relationships in Benefits but keep the National Identifier field. The system allows the Social Security numbers in these… -
We need to remove rejection reason from benefit approvalsWe need to remove rejection reason from benefits approvals and add new one's. From where can we achieve this.
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Benefits Relationship dropdown issue on Benefits Summary page after 25B updateSummary: I am unable to see the assigned benefits relationship for employees in the Benefits Summary page after 25B update. Could you please advise what roles are needed… -
25B Specialist - remove Benefit balance et group privilegeSummary: Dear Team, We have an issue with the Benefits Specialist role . We are trying to remove the Person Benefit Balance and Person Benefit Group actions by role. We …
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Self Assigned Event Rule Pending actions still showing for Employee and Benefits AdminSummary: We turned on the new Self Assigned Event Rule for three of our life events Marriage, Gain or Loss and Dependent Change. The process is working great; however, i…
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How to Hide 'Enroll now' button from Benefits Self Service page ?Summary: How we can hide Enroll now button from benefits self service page? Content (please ensure you mask any confidential information): Version (include the version y…
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Redwood Benefits: Missing TileSummary: Hi Team, We are having this issue that once we enable Redwood there is one tile that is missing and no longer available in Redwood. Can you please help us? Than… -
Person Benefit Groups page not showing group infoSummary: We have enabled Redwoods for Benefits in non-production. When we access the Person Benefit Groups page the group information is not displaying, we get the messa… -
How to tell which life event a "Proof of qualifying life event" document was loaded against?In the new Redwood Benefits module when reporting a life event you can upload a document against it as proof. It's nice and pretty seamless! But… is there a way though t… -
After Upgrade to 25 B Administrator Functionalities are missingSummary: We are recently upgraded to 25B and after the upgrade some of the functionality like Viewing the Action Items are missing. Navigation Benefits Administration ⇒B…
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Why is it called my contact instead of People to Cover? and Why Trust is Separated?Summary: Before you Enroll in Classic UI: once open, there will be 'People to Cover' and 'Trust'. After enabling Redwood under Quick Actions, the 'People to Cover' secti…
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How to hide 3 dots next to ben eligible option under enrollments in redwoodSummary: Is there a way to hide the 3 dots next to ben eligible spot? -
Benefits Completed Checkmarks Reverting to IncompleteWe are working through implementing Benefits for Redwood and I noticed that the completion checkmarks are reverting. For example, to start, all icons are gray hearts: On…
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Pending Actions not showing as still pending when a new life event is createdSummary: We are testing Redwood changes and asked our functional team to do some life event testing. They did a Gain or Loss to add a spouse and the pending actions so b…
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Redwood - Hide all the quick action links from Benefits pageSummary: Navigation Me > Benefits I want to hide all these Quick Actions link from this benefits page for employees. Content (please ensure you mask any confidential inf…
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not able to see national identifier section in redwood page for contactSummary: Hi All, We are in 25B and don't see national identifier section to add social security number for contacts in People to Cover and Before you enroll page. Also, …
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How to hide individual input fields in contacts additional info in Redwood page?We have a requirement to hide the tobacco use and the student status field to be hidden from the employees while creating/editing a contact and it should only be visible…
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Can you change the color and imagine on Self Service page in Benefits RedwoodSummary: Is there a way to change the color and image on the Self Service Benefits when you click on Enroll like how you can on the first page. I have the banner on the …
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Can we configure Benefits Activity Centre filtersSummary: Benefits Activity Centre has a large number of Filters available OOTB - the business have asked if we can remove a number of the Filters as they are irrelevant …
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During the Redwood Benefits open enrollment process, can text be customized on the UI?Summary: During the Redwood Benefits open enrollment process, our Benefits Manager would like to either bold text, make it a different color, and/or use a larger font fo…