Knowledge with Redwood User Experience
Discussion List
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Where Can Employees Access Knowledge Base Search in Redwood HR Helpdesk?After migrating from Classic HR Helpdesk to Redwood HR Helpdesk, we've noticed that employees are no longer able to access the Knowledge Base (KB) search pane directly. … -
How to Track Article View Counts in Oracle Fusion Knowledge Management (Self-Service, Email, SR)?We are using Oracle Fusion Service Cloud (Knowledge Management) and would like to understand how to track article view counts across different channels and roles. Specif… -
Knowledge Articles not working in Lower PODs after P2T RefreshSummary: Hi All, We have recently implemented knowledge in our system and during recent P2T refresh activity we observed that none of the articles which we created in Pr…
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Popular articles - LimitHello, I would like to know if there is a limit to the number of articles displayed in the Popular Articles section ? If so, how many articles are visible ? Thank you,
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Knowledge Search in Service Requests Returns 0 Results for Published ArticlesSummary: I am facing an issue where Knowledge Search in Service Requests is not returning any results, even though the articles are published and available in the Knowle…
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How to know which users have the Internal HCM role assigned to themSummary: "Internal HCM" is an out-of-the-box user role. Is there a way to generate a report that lists all users with that role? If so, can you provide instructions to d…
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Couldn't submit suggestion in My Help and My knowledgeWhen knowledge manager submitting suggest a change. Error: Couldn't submit suggestion
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How to enable notifications for knowledge managers when an article is submitted for approvalSummary: When an author submits an artcile for approval, currently the knowledge manager user doesn't get any email or bell icon notification. They always have to keep c…
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How do you enable AI Assist for creating Knowledge articles?Summary: I was watching this video on how to create knowledge articles using AI Assist. Use AI Assist to generate a knowledge article - Oracle Video Hub We have Redwood …
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Knowledge Article Link on Email Not WorkingHi Experts, We have created few Articles which some links into it, now when we are using the channel as email communication, the Article Link which is shared to employee…
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Notification that suggestion is receivedSummary: We want to know how to configure a notification to a Knowledge Article owner that a suggestion has been made against their article We are using Knowledge in Red…
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Knowledge Redwood with Classic HRHDHi ALL, We are implementing Knowledge (Redwood) for helpdesk module and currently we are using HRHD classic pages and have a plan to migrate to HRHD Next gen later. Curr…
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what is this error Exception unsupported operand type(s) for =: 'decimal.Decimal' and 'float'After running the kitting work order wave template, the quantity is being allocated, but an error is displayed in the wave inquiry screen.User_V6X2Z 40 views 1 comment 0 points Most recent by SOMA NARESH-Support-Oracle Warehouse Management
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Is there any way to restrict download of attachments from knowledge articles in oracle fusion?Hello Team, Is there any way to restrict download of attachments from knowledge articles in oracle fusion by the employees viewing the knolwedge articles? Kindly let us …
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Suggestion response to submitter in Oracle Fusion KnowledgeSummary: Is it possible to send the suggestion response back to submitter to enable positive user experience in Oracle fusion knowledge. Content (please ensure you mask …
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Integrate Oracle Digital Assistant with Redwood Fusion Knoweldge (LLM Knowledge Search)Fusion Redwood Knowledge with Oracle Digital Assistant Scope: This article describes integrating Fusion Redwood Knowledge (LLM Knowledge Search with GenAI Summarization)…
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Filter knowledge results by category as a User and AgentSummary: We have a large volume of knowledge in our knowledge base and we are looking for the ability to be able to filter knowledge results based on category. For examp…
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133244179924210457 : You don't have permission to process this time card. (HXT-1665163)Has anyone encountered this error while opening a timecard? I'm in the Team Time Cards page and got the error when trying to open a time card. Thank you! 133244179924210…
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How to configure multiple business units values in business unit lov in knowledge management?Summary: How to configure multiple business units values in business unit lov in knowledge management to select a business unit while creating an article Content (please… -
Are there any webinars or demos that show the features of Redwood Knowledge Management??Summary: Wondering if there are any demos or webinars that show the features of Redwood Knowledge Management? Content (please ensure you mask any confidential informatio…
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Recommendation of Knowledge articles to employeesHello Team, In HR Help Desk, when an SR is assigned to an agent the agent gets a view of associated/related/recommended knowledge articles accordingly. Likewise, rather …
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Business unit support in Knowledge for UIs like My helpSummary: Hi, We understood that business unit feature introduced in knowledge from 24c for Redwood. And it is available for Authoring, DCS, and my knowledge but not for …
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Error when trying to embed PDFs or Sharpoint videos into Knowledge Articles (OKDOM-CONT0007)Summary: Trying to embed content into Knowledge Articles after the update. Tried: iframe / object / embed These all worked in 24D without any issues. Are there any solut… -
Redwood Page for My KnowledgeUnable to see the Knowledge pane in the My Knowledge Redwood Page. We have enabled the Knowledge management feature and have published few new articles. In the Service R…
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Redwood Knowledge Author page loading slowly and receiving errorsHi, the Redwood Knowledge Author page takes 2 minutes to load and once it does load, clicking on the Create Article button shows 3 errors: You need an active locale to c…
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Can we restrict Knowledge authors to not edit articles created by other knowledge authorsSummary: Requirement is a Knowledge author cannot edit articles created by other Owners(Author) Content (please ensure you mask any confidential information): Is there a…
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Knowledge Articles Not Populating in Service Requests PageSummary: We are experiencing an issue where knowledge articles are not appearing in the service request (SR) page, even when the issue is related and should have matchin…
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Unable to view content types in knowledge workflowSummary: The content types are not visible within the workflow configuration for your knowledge management system. This prevents you from associating specific content ty…
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Need Clarification on "Apply Redwood Template Updates Defaulted Hidden Attributes" 24D New FeatureDear Team, while going through 24D new features I have encountered the mentioned feature. However I am not clear on this, unlike other features for this there is no any …