Case Management
Discussion List
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Exciting Resource for Enhancing Your Integration and Business Logic with UI Events FrameworkHi community, ✅ We understand that waiting for updated documentation can be frustrating, which is why we are actively working on enhancing our current resources to prov… -
What is the table name where tasks of a Case is stored?Summary: We added a few tasks using 'Create Task' for a case in Case Management. Now, while creating a report, I can't find the table where these tasks are stored. Can a… -
Is it possible to send email from service request to email id that is not a contact in Oracle FusionSummary: Is it possible to send email from service request to email id that is not a contact in Oracle Fusion CX B2B Content (required): Version (include the version you…
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'Add Employee' from action bar missing in case managementI have been working on a demo environment from Oracle and 'Add Employee' option is available in the demo environment in Action Bar in Case management. However, when I wa…
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Extensibility Q&A for Fusion Service Center, Help Desk, and Case ManagementDiscover solutions to frequently encountered challenges in extending Redwood Fusion Service, Help Desk, and Case Management. Explore a continued working list of links to…
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How to enable Cases subtab in Contacts layout?Summary: Content (required): Hi, I want to enable Cases subtab in the Contacts layout but I cannot see the subtab in the application composer when I am modifying the Con… -
Unveiling the Power of UI Events Framework: A Video Series on how to use UEFOverview We are excited to introduce a series of instructional videos about the UI Events Framework (release in 22D only for Fusion Service Next Gen) aimed at enabling b…
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Create a contact through the IDSC Portal bypassing custom groovy validationsSummary: We are using the IDCS portal to create a contact, we know that the portal sends the information to Self-Service Registration. however in my contact object I hav…Jefferson de Laureano 91 views 5 comments 1 point Most recent by Jefferson de Laureano Fusion Service -
Series of short enabling videos you ought to bookmark it.Hi 👋, We are working on a series of short enabling videos so you accelerate your curve of learning on how to extend Fusion Service Redwood. I am happy to hear your idea…
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Extending Case Management: how to implement validation in Create Case form?Summary: Content (required): The create button to actually create the case is not extendible, so the only other option is field validation. In this case, we need validat…
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Default values in Case Create ScreenSummary: How to default fields in dynamic form to a dynamic value from rest? Content (required): Hello, In Service>Case>Create screen we have the requirement to default …
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Run the same integration multiple times in parallelSummary: Run the same integration multiple times in parallel Content (required): Hi everyone, I am working on a requirement where I have to process files and take them t…
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Capturing Survey Response on Closing SRsSummary: Can we directly create Surveys in Service Cloud and send for customer response on SR closure. I was referring to this Doc- Overview of Survey Framework (oracle.…
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Case Management (22C) Page BlankSummary: Blank Page when clicking on Services - Cases Content (required): Hi, as per the 22C B2B release notes, we are looking at configuring case management to in conju… -
BPM Worklist REST API IssueSummary: Hi, We are using BPM rest API to retrieve task in our custom screen and when we clicked on any task, it opens task form(shown in screen shot below) in a popup-w… -
How to perform Call Text scanning for the below scenario?Summary: Call Text Scanning – Based on the call text (description) identify the key words and then system should take some actions. For example, if call description has …
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Does OIC Scheduled orchestration allow to create Processor and Successor of instancesContent Hello All, We are doing a POC for one of our customer and need help on product capability for below requirement. OIC Schedule Orchestration Integration to be use… -
Lookup Table Column in ForEach ActivityContent We don't have any database, so storing list of eligible BU in the lookup with some other fields. I want to use this table column (lets say BU) as ForEach Rowset.… -
2Ability to dynamically change the time needed for completion of a process or activity in PCSOrganization Name Infosys LTDDescription HI, In the Business process defined using PCS, we can set the time limits for the various human tasks using either interval or E…Sachin Suresh Deshpande -- Infosys 3 views 0 comments 2 points Most recent by Sachin Suresh Deshpande -- Infosys Idea Lab – Integration Cloud -
0Ability to set custom priority to task or activities in PCS in OICOrganization Name Infosys LTDDescription hi, Oracle integration cloud has a process cloud feature. Using PCS we can develop business process like BPM. For carious tasks …Sachin Suresh Deshpande -- Infosys 2 views 0 comments 0 points Most recent by Sachin Suresh Deshpande -- Infosys Idea Lab – Integration Cloud
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Connection Update errorContent Hi I have try to update the Connection through API.Once Connection has update previous connection Mapping was missing. if anyone face this issue and Got the solu… -
3Developing a new product as "Smart Backup" for other Oracle's products such as Fusion applicationsDescription Contents: * Story * How does My application work? * 2 Question and 2 answer * IDEA Story: When your company uses Oracle products such as Oracle BIEE or Oracl… -
2Developer Support Ticketing SystemOrganization Name Vertiv Co.Description Provide a help desk to answer implementation and development "how to" questions. Use Case and Business Need I am not an SI. I am …
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How to create a post REST service in OICSummary We have a requirement to create a REST service in OIC. And this service will be exposed to the client to POST their JSON data.Content We have a requirement to cr… -
consult database table and repeat a determined process for each value obtained from a specific fieldSummary consult database table and repeat a determined process for each value obtained from a specific field of the table.Content Hi everyone, I am working on a requirem…
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OIC Exception/Error Handling & Recoverable InstanceSummary Oracle Integration Cloud's Exception/Error Handling & Recoverable InstanceContent Hi Team, I have noticed that NOT ALL instances that faulted can be recovered or…