Category 234
Discussion List
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How to show customer invoice history in Digital Customer Service PortalSummary: The invoices will be generated in Oracle Cloud (fusion) ERP. The customer needs to have option to view invoices and download the invoices from Self Service Port… -
DCS - Display the session's timeout countdown (e.g. x minutes, y sec till logout)Summary: DCS - Display the session's timeout countdown (e.g. x minutes, y sec till logout) Content (please ensure you mask any confidential information): DCS - Display t…AparajitMalliJawaharBapu 5 views 0 comments 0 points Started by AparajitMalliJawaharBapu Digital Customer Service -
We are getting this error when user is trying to login in DCSSummary: Dear team, We are getting this error when we are trying to login in the DCS The user which we signed up, that user created in IDCS but not created in Fusion. Is…
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Unable to stage Digital Customer Service application with redwood pattern componentsSummary: I was looking at the DCS reference application which comes out of the box. Noticed that there were no redwood pattern components available. It is possible to im…
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What Virus Scanning Mechanism for Attachments in DCS and Fusion ServiceSummary: Need clarification on virus scanning for attachments uploaded via the Digital Customer Service (DCS) portal and Fusion Service, specifically whether the Fusion …SreedharL 61 views 2 comments 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service -
Set Language Preference in DCS Signup to Receive IDCS Activation Emails in User’s Selected LanguageSummary: Need guidance on dynamically selecting the email language during DCS user signup and get the activation email content, based on the language selected by the use…SreedharL 51 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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How to know what live agents are available and online for chatSummary: We have deployed Web Chat for Service with Oracle Digital Assistant integration and different queues based on the country. We would like to know what are the li…Calin Pavel 61 views 8 comments 1 point Most recent by Calin Pavel Reporting & Analytics for Fusion Service -
Is there a mobile app available for Digital Customer service solutionSummary: Content (please ensure you mask any confidential information): HI DCS - Digital Customer Service solution - Do we have a mobile app solution? I understand it ca…Arunkumar Ganapathi 14 views 1 comment 0 points Most recent by Varun_Seenuvasan Digital Customer Service
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Unable to Fetch Custom LOV Values via REST API Without SR ContextSummary: We need to fetch values of a Custom LOV (e.g., LOVVA_For_Product_c) created on the Service Request object for use in the DCS SR creation page. Currently, the LO…SreedharL 31 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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VBCS app not able to access from fusion using fusion user giving auth errorHi Team, We have few VBCS application , we created custom page to call it. If any user has the VBCS page open and we are trying to login to ERP with same user then we ar…
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Unable to select customer account from install base asset pageWe are unable to select customer account from install base asset creation page Please let us know which privilege and data security policy or role is required to expose … -
Vanity URL for DCSSummary: We are in a process of enabling the Vanity URL for our DCS We are following the below document as suggested from oracle but we are facing an Issue and we have c…
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We are implementing Oracle Digital Customer Service (DCS) for new clientDear Team, Looking for guidance on the recommended approach for implementing Oracle Digital Customer Service for our client. Please please share me details steps to impl…RamPrasad Meda 77 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle Digital Customer Service
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Digital Customer Service - Separate Identity Domain/Provider for External UsersSummary: We are half-way through implementing a Digital Customer Service application whereby the requirement is for external to log into the site to view Knowledge Artic…
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Ensure emails are sent in the user’s selected language during and after registrationSummary: Looking for a solution / workaround to map the language preference attribute between the Fusion Contact and the IDCS user profile, to ensure emails are sent in …Andrei Valsan-Oracle 31 views 1 comment 0 points Most recent by Will Paddock -Support-Oracle Digital Customer Service
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How to add button in Service Center Edit Page?Summary: we have added transfer case custom button in Service Request Edit Page. but we want to place this button inline with cancel and save button. @Edson Junior, Orac…
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How to Implement SSO for DCS Using SaaS IDCS with a Third-Party IdPSummary: Looking for guidance on the recommended IDCS instance for SSO implementation with Digital Customer Service (DCS) and any available documentation or best practic…SreedharL 73 views 1 comment 0 points Most recent by Bodhisattwa Mukherjee-Oracle Digital Customer Service
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How to integrate ODA with Redwood Service Center?Summary: We have ODA integrated with classic UI but could anyone please provide the documentation to integrate it with Redwood service center? Content (please ensure you…Pratibha.Adhav 31 views 1 comment 0 points Most recent by Bodhisattwa Mukherjee-Oracle Digital Customer Service
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VBINST App Not Found in IDCSSummary: Hi Team, We are not able to find VBINST app in IDCS to setup DCS Application. We are following the steps in the documentation but not able to find that app. Ple…SreejithNairS 34 views 1 comment 0 points Most recent by Bodhisattwa Mukherjee-Oracle Digital Customer Service
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Increase the volume/length for the sound notification for chat request in Classic UISummary: Based on our live agents' feedback, we would like to increase the volume and/or length of the sound notification for the chat request. Content (please ensure yo…
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Oracle Web Chat for Service - disable input field when postback action from ODA waits for answerSummary: We're investigating if it is possible to disable the input text field of the WCFS when the user needs to answer a card or a message with actions. Users can send…Calin Pavel 41 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle Digital Customer Service
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How to assign custom self-service roles as part of sign up process in DCS appSummary: Content (please ensure you mask any confidential information): We have created a few custom self-service roles and user groups to segregate what articles extern…Puttu 71 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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In fusion Es Application is generated automatically or need to be create manually for ESSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Sairam.Thotapally 31 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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Make service agents only view SRs associated with their own support category.There is some way to limit the visibility of SRs, that is, service agents can only see the SRs associated with their service category and cannot see SRs that are not wit… -
ASM in Cloud at CustomerNew Cloud at Customer X10, we want to monitor the ASM created by Oracle and we do not have the password for "asmsnmp". Is it possible to change the "asmsnmp" password in…
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Can user upload their own profile photo in DCS?Summary: In DCS Portal , can user upload their profile photo? Content (please ensure you mask any confidential information): Version (include the version you are using, …
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Where can we edit the Oracle Digital Assistant chat widget headerSummary: Where can we update or identify the currently configured ODA chat widget header text. Content (please ensure you mask any confidential information): Version (in…
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New customer support portal prevents me from seeing SRs I needThe new customer support portal is preventing me from seeing SRs that were opened by others in my organization. This is very frustrating since I had this capability on F… -
Resend Welcome email: set application (vs IDCS) URL as redirectUrlSummary: We are using OdcsSecurityProvider in DCS implementation as we don't want to show IDCS login page for external users. When self-service user approved by DCS admi…random 131 views 6 comments 0 points Most recent by Cătălin Hurjui-Support-Oracle Digital Customer Service -
Unable to find user in Knowledge usersSummary: Hi Team , While searching for a user in Knowledge users , it return no results despite allocating below roles to user : Knowledge Analyst Knowledge Author Servi…Lakshmi_Sasidharan 101 views 3 comments 0 points Most recent by Jiten Bhatiya-Oracle Digital Customer Service