Category 691
Discussion List
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Non-worker Unable to Open Service Requests and View Articles in Help Desk ModuleWe are encountering an issue where a Non-worker in Oracle HCM is unable to open service requests in the Help Desk module and cannot view articles. This issue persists de…Gianfranco Fariello 12 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk -
Help desk Sr's are not loading, Indexing errors in Help desk when Elastic Searchfull publish is doneHelp desk Sr's are not loading in Landing page, Indexing errors in Help desk when Elastic Search full publish job is done, any pointers any one? Error:Subrequest 8593047…
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Move Classic HR Help Desk to NextgenSummary: My client is using Classic UI of HRHD need to move HRHD to NextGen what is the process and is there any document to follow the same or is there any video to ref…
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What is the groovy Script for an SR is updatedSummary: Hi Experts! Can someone please help me with the groovy script that can be used if the SR has been updated. So if Agent updates, employee is notified and if empl… -
Remove "Delete Help Desk Reque st" from Action button.Summary: Hello community, how can I remove the Delete Help desk Request from the Action button? I saw and removed from my custom role the privilege Delete HR Service Req…
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How to add Holidays in HR HelpdeskSummary: I am attempting to add Holidays that will not be counted towards the SLAs in HR Helpdesk. Content (please ensure you mask any confidential information): Does ad…
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Reports are not filtering the data on dashboard based on the parameterSummary: We have created a Dashboard in which we have attached some OTBI Reports and BIP reports and filtering the data based on the date parameter, it is filtering the …Samarth upadhyay 22 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for Fusion Service
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Time Remaining field in Hr HelpdeskSummary: As we know that standard "Time Remaining" field is rounding down the time in only one unit and it considers all the week days hence we are looking for creating …
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Export scheduled notifications reportSummary: We have users that stopped receiving notifications for scheduled processes. Is there a way to export and review a list of scheduled processes with details like …
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HR Help Desk Service Requests are not getting created from inbound e-mails as expected.Summary: i went through Oracle Documentation - Doc ID 2524716.1 . SVC_INBOUND_EMAIL_ADDRESSES = pod_name-test.fa.intservice.incoming@workflow.mail.ca2.oraclecloud.com in…
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Translation of custom fields on Redwood PageSummary: Hi, We have a requirement to translate SR Creation Page on Redwood. We navigated to select language preferences and tried translating the SR creation Page. What…
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NextGen: Need a sample Groovy when SR closed by Agent/RequesterSummary: Hi Experts, When SR closed by Requester/Agent I want to send BELL Notification & Email as well, could anyone having sample groovy please share it with me. @Reet… -
HelpDesk Service Requests Attachments RequiredSummary: We have a requirement to make the Attachment Region Required on SR Creation. How can this be achieved? Content (please ensure you mask any confidential informat…
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Is it possible to configure milestones based on Category/sub category?Summary: Is it possible to configure milestones based on Category/sub category? Content (required): Hi Team We have use case where we need to define milestone based on c… -
Is posible create milestone for category in helpdesk?Hello Community! The customer needs to create milestones by categories, Is there any way? When I create milestone it applies to everyone. Regards.
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Can an Internal Help Desk update the Installed Base assetSummary: We are using Internal Help Desk. We are not able to update/change the Installed Base Asset from the Manage Help Desk Requests page. Is this standard functionali… -
Hide the author names from the actual knowledge article page.Summary: The author's name is visible on the actual knowledge article page. In 24C, Oracle has released a feature that allows us to hide the name from the 'My Help' sect… -
BU in the employee/agent pageHi Team, Our requirement is, Employee or agent page should populate primary contact's BU automatically and should be hidden in the page. The instruction was given in the…
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How to Add Description for Severity Levels in HR Help DeskHi Everyone, I have added descriptions for severity levels under Service Request Severities in the HR Help Desk module of Oracle HCM Cloud. However, these descriptions a…
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NextGen: remove email responses in HR HELPDESK Email/In AppSummary: Hi Everyone, I have configured Object Workflows and written a piece of code to trigger notifications. However, in-app notifications are not working. Does anyone…
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Error in Adding Resource to QueuesSummary: I'm trying to add Resources to the HRHD queue and am getting the error below. Can someone help us with is error? Content (please ensure you mask any confidentia…
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Register for vision server for scm implementationSummary: Hi! I want to register my self for vision server demo server so that i can get the update credientials of the vision demo server when ever its update. Content (…
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milestone object to have service request ticket number tagSummary: We have configured the milestones for warning and expiry but noticed that in the email template for Milestone object, we have very limited tags available which …
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Restriction for Helpdesk ticekt assignementSummary: We are looking for a solution where we can restrict everyone except the members of a particular Queue to assign any tickect to few specific resources. Please he…
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How to change the bell notification heading OBJECT WORKFLOW NOTIFICATIONHi, Is it possible to change the heading for Bell Notification in NextGen HR Helpdesk Object Workflows? Currently Object Workflows use a heading OBJECT WORKFLOW NOTIFICA…
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Notification of journey assignment in HCM does not arrive by mailSummary: You have the following journey Assigned to employee HCM Notification But it does not reach you by mail Revised notification settings The user has mail assigned …
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Reporting on Primary Contacts in OTBISummary: How can we join the CRM/Help Desk - Case Management Real Time (or Help Desk - HR Service Requests Real Time) subject area to another person based/Workforce Mana…Ben Gill 71 views 4 comments 0 points Most recent by Pallavi-Bhosale Reporting & Analytics for Fusion Service -
Why is it not possible to send channel notification using in object workflowsHi, Why is it not possible to send bell and email notifications using adf.util.sendNotification in Object Workflows for NextGen HR Helpdesk? Using it in an object trigge…
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Service Request icon in HR help deskIssue I'm facing currently is in relation to the image below: Randomly during the process of enabling the omni channel and creating the groovy script to enable notificat…