Category 691
Discussion List
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enable migration for HR helpdeskSummary: I am trying to migrate Classic Helpdesk to Redwood. While trying to run the scheduled process-"HR Help Desk Metadata Migration to Redwood Help Desk”, HR "Help D… -
Is it possible to add a value to the Action 'Status' list of valuesSummary: Is it possible to add a value to the Action 'Status' list of values, what is the name of this lookup? If you add a "Task" action to a SR or Case, and click on E… -
Exception during RestAction error in the Case page after 23D upgradeSummary: Exception during RestAction error when creating a case Content (please ensure you mask any confidential information): Case page is not working as expected. Exce…
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How to edit the subject in email Notification.Summary: Hi, I am working on Help desk Request Bell and Email notifications, may i know how can i customize the subject of the email notification. Content (please ensure…
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How an Service Request is closed manually in HR Help DeskSummary: Hello everyone, How can a user in HR Help Desk can manually close a Service Request in HR Help Desk, I see an option for Auto Close via scheduled process. But a…
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action planSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How can I change my language preference in my Cloud Customer Connect Account?Summary: How can I change my language preference in my Cloud Customer Connect Account? Content (please ensure you mask any confidential information): How can I change my… -
Logic used in Long wait on Agent reportSummary: The description given for "Long wait on Agent" is as below, but I wanted to know the exact logic. Like the report will pull report if the agent havent logged in…
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I need to migrate my certificates from my old company to the new company how can i do this?Summary: I need to migrate my certificates from my old company to the new company how can i do this? Content (please ensure you mask any confidential information): Versi…
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Issue with Scheduling Option for Service Request Queue AssignmentHi, We have a specific user who sets up processes, but for this particular process, they are unable to select the schedule option (plan). Even when it is selected, they …
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Unable to search articles uploaded in Knowledge Classic using Help Desk in ODASeeing below Fail message despite of articles uploaded in Knowledge Authoring Classic There is no available data to search. Contact your Help Desk
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How can I see my past requested ticket in new MOSHi, After MyOracleSupport upgradation, I can not see my previous closed tickets. If I try to search in search bar, I did not get any result from new MOS. Can anyone sugg…
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Configuring custom milestones. Why is action button greyed out?Summary: I am adding an additional entitlement type. I should be able to make a custom HR Service Request Subscription Entitlements but the action button is greyed out. …
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Employee Name Change don't Update in HelpdeskSummary: An employee has changed their name, but their old name still displays in HR Helpdesk. We're using the Redwood version of HRHD. We ran 'Apply Name Formats to Per… -
How to create an approval while raising HR Help Desk Request?Content: As per the standard functionality, when an HR Help Desk request is submitted, the system creates a new request in the application. Our requirement is to configu…
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Redwood - HR HelpDesk - Send Notification for 'New to InProgess' v/s 'Waiting to Inprogress'Summary: Hello, I have created below trigger to send notification whenever Status is changed to InProgress. This is correctly sending notification whenever there's is ch…
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Case management, communicate through systemSummary: As a member of employee relation team could i be able to communicate to members via email, teams etc? If it is possible, we would want to communicate with numer…
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Are there standard notification scripts I can use specifically for the Case form?Summary: Case Notification scripts to use in Application composer Content (please ensure you mask any confidential information): Are there standard notification scripts …
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HR Help Desk Attachments Outlook file (.eml ).Summary: I need to confirm if there are any issues or limitations with loading Outlook .eml files in Fusion Import Management for HR Help Desk. We have successfully demo…
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Product Group is not populating any list of values in Create Service Request pageSummary: Hi Experts, I am trying to find list of values against product Group but i could not find any values. Screen shot for your quick review and reference. Please le…
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REPLY action/button is not visible in Messages of Classic HelpdeskIs there anyone knows how to enable or display the REPLY action/button in Messages of Classic Helpdesk? Is it possible? Hope anyone is able to help me on this. Thanks in…
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Unable to use new case on dynamic containerSummary: My client wants to simplify the Case Management page and wants to remove certain sections. I have navigated to App UIs > Customer Experience > Service > ec > Ca…
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Massachusetts job applicationSummary: Content (please ensure you mask any confidential information): Employers should ensure immediately that any Massachusetts job application (in any format) contai… -
Document Types not getting visible on the Employee Record through Admin Login after they were added.We have created and updated few benefits document types and on these we have created a Application rule for triggering notification to the BEN ADMINS once any of the emp…
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As an Agent, I am unable to re-assign the request to myself or another resource in HR Help DeskHi All, There is an issue we are facing where, I login as an Agent and I see the request assigned to me. But when I try to assign the request to another person in the sa…
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Unable to assign Resource to the QueueSummary: I was unable to tag a user (User Id - M.AlHammadi@ethara.com) to the Queue, his resource role is Manager and have all required access. Content (please ensure yo…
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How can I get a list of all the resources created in the system for the helpdesk?Summary: Is there a method to get a list of all the resources? Content (please ensure you mask any confidential information): Version (include the version you are using,… -
What to do if we have separate coverages and calendars for each countryWhat to do if we have separate coverages and calendars for each country