Internal Help Desk
Discussion List
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Bell and email notification when Maintenance Work Order is created from Internal Service Request.Summary: Hi All, I am working on Oracle Fusion Internal Service Request notifications. Requirement: When a Maintenance Work Order is created from an Internal Service Req… -
Security for Internal Service Request DataSummary: Dear All, Is there a way to restrict Internal Service Request visibility by agent or team or else in Oracle Help Desk, similar to how Maintenance Management res…
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For Oracle Helpdesk Nextgen Is Auto Flagging for Missing Attachments availableFor Oracle Helpdesk Nextgen Is Auto Flagging for Missing Attachments available when a subcategory is selected that requires specific forms attached
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Help Desk: Set Field Values On Value Change of OOTB FieldsThe example below can be used with any Help Desk field such as CategoryId. Below are steps to listen to a field value change and how to set field value. Different Help D…Edson Junior, Oracle 442 views 11 comments 5 points Most recent by Edson Junior, Oracle Fusion Service -
How to perform contract novation from one vendor to another vendorHi Team, How to perform contract novation from one vendor to another vendor Please advise on this Regards, Sateesh. Content (please ensure you mask any confidential info…
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Oracle Helpdesk Security access for VIP ticketsSummary: in Oracle Helpdesk Nextgen Can VIP tickets have restricted executive level security access and cannot be viewed by all agents Content (please ensure you mask an…
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How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se…Edson Junior, Oracle 1.2K views 13 comments 2 points Most recent by Edson Junior, Oracle Fusion Service
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Oracle Helpdesk -Can AI suggest categories for Helpdesk service requestSummary: Can AI suggest categories based on the description of the request when they come in through email for Helpdesk Nextgen module Content (please ensure you mask an…
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Add Formatting and Image Insertion Options to Initial Help Desk Request CreationSummary: When creating a service request in HR Help Desk, there’s no ability to format text or insert images (such as screenshots) directly into the Detailed Description…
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How to monitor / track emails sent by HR Help Desk Object Workflows?Hi everyone, we are using Object Workflows on the HR Help Desk Request object to send email notifications (e.g. on queue assignment and agent assignment). I would like t…
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Assign as a resource a non-worker in help deskWe have a non-worker who needs to be assigned as a resource. When assigned, it is not found, only the Employee, Contingent Worker and Partner Contact values are availabl…
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Redwood Dynamic Form: Custom Template fields blank on Edit Page load despite successful REST fetchSummary: We extending Oracle Fusion Cloud Applications using Visual Builder Studio (Redwood). I have a custom object "AffectedAssetsCollection_c" as a child of "Customer… -
privilege Rest APi crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/{SrId}/child/messagesSummary: What is the privilege names that we would need to give to user who is setting up the Rest API to update Help Desk using /crmRestApi/resources/11.13.18.05/hrHelp…
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Is it possible to configure due dates, ticket escalation to manager, and quick responses in the HelpHello, We would like to understand whether it is possible to configure the following functionalities within the Help Desk module: the possibility to set a due date for H…
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In HRHD, How do I make the case numbering convention start from 1?Summary: We’re configuring Case numbering for HR Help Desk (HRHD). We can set Prefix and Radix on Manage Public Unique Identifier Sequence Generation for the Case object…
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Unexpected Change in AI Agent Behavior After Period of InactivitySummary: I’ve observed that after a period of inactivity in AI Agent Studio (Oracle Fusion), the agent’s behavior appears to change when it is used again. The responses,…