Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Don't miss out on our Question of the Week! You only have until tomorrow, October 16, 2025, 2PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Share Your SuiteWorld Experience & Earn a Special Badge!
Case Workflow Set Field Value Not Working
I am updating hundreds of Case records to set values for custom fields based on Customer records and Transaction records.
I am using Mass Update.
Case record custom field #1 sourced from the Transaction record works great.
Case record custom field #2 sources from Customer records returns a null value.
#1 and #2 are the same exact field types with same characteristics. The sourced from fields are also the exact same types, except one is on a Transaction record and the other is a Customer record.
Any ideas why the Case field can't source from the Customer record in a Workflow?
0