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Yet another workflow question/issue...is Sales Order 'total' not the total?

edited Dec 2, 2019 3:40PM in SuiteCloud / Customization 3 comments

So I have this nifty workflow finally working that triggers off item fulfillment and/or cash sale...it looks to see if the Sales order status is "billed" and if it is, it fires off a thank you email.

Very cool.

So I wanted to enter one additional condition.  I want to only send out emails where the Sales Order is greater than zero.

So I added a condition on the workflow [Created From : Status = Sales Order:Billed And Sales Order : Total > 20.00] and ran an order for $30....no email.

I went ahead and tried putting the condition on the State....also no email.

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