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Workflow Send Welcome Email to New Web Customer

edited Dec 2, 2019 3:39PM in SuiteCloud / Customization 1 comment

I've created a Workflow to send a welcome email to anyone that registers on the web store, whether they buy anything or not.

After the customer registers, the Customer record is of sub-type "Lead". However, when I set the Workflow up to initiate when a Lead is Created, it does not even attempt to run (the Workflow log is empty on the Customer record).

By trial and error, I found that this Workflow only works when I set the the sub-type to trigger on sub-type "Customer".
It then proceeds to email the customer on the "After Record Submit" trigger.

Can anyone explain why this does not work when set to sub-type "Lead", like I would expect it to?

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