Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Simple Web Store Workflow
I'm just trying to create a simple Workflow:
Goal:
Send email after a customer from our website (context = web store) places an order.
Notes:
[LIST]
[*]I want it to send immediately after the Sales Order has been billed (Document Status = Billed). I don't want to schedule it from a Saved Search every 30 minutes.
[*]I don't want to have our "admins" interact with the Sales Order from the NetSuite Admin pages
[/LIST]
Workflow Summary:
[LIST]
[*]Record Type = Transaction
[*]Sub Types = Cash Sale, Sales Order
[*]Initiation = Event Based
[*]Event Definition = On Create, On Update
[*]Trigger Type = -All-
[*]Context = Web Store
[/LIST]
Workflow State:
0