Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Workflow not populating fields
I have a work flow which is set to run 'After Submit' The work flow basically sets a field value and then sends an email.
My First State is
Name : Set Field Value
Parameters : Client Name Display={custrecord_wpa_client_firstname} || ' ' ||{custrecord_wpa_client_surname}
Trigger On : Entry
It then Transitions to the second state
Name : Workflow Action Script which generates and sends an email.
The problems I have is that the Set Field Value is not populating the field. The workflow log (See Below) says it has executed but the field is still empty. Can anyone advise?
0