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Cases: Does not send an email to the Assigned To
Greetings!
We have two users who both are enabled for support: user1 and user2
Logged in as user1:
Use Case 1) We open a case (caseA) and assign to user1 -> both user1 and user2 do not receive a notification
Use Case 2) We reassign the case to user2 -> user1 receives a notification; user2 does not receive a notification
Logged in as user2:
Use Case 3) We reassign the case to user1 -> user1 does not receive a notification; user2 receives a notification
In each case we expect that the user who the case has been newly assigned to would get the notification, but they do not! In Use Case 2, for example, user2 would never know they had a case assigned to them!
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