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Action Retry Pattern with Workflow

edited Dec 2, 2019 3:38PM in SuiteCloud / Customization

We have WorkFlow that manages notifications via a custom Workflow Action Script to an external system. The custom action utilizes calls to nlapiRequestURL() to make GET requests to the external system. As an order transitions through the pipeline (strategically modeled in the WF as various States) the custom action will be called, there are a total of 6 States in the WF that utilize the custom action.

When we were designing the WF we did not observe any network failures that would of caused us to design in a retry mechanism for the notifications. Now we're experiencing regular timeout errors and the need to support retries is becoming more important.

Steve Klett | Senior Developer
NetValue Technology

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