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Send email on Child-Record add

edited Dec 2, 2019 3:38PM in SuiteCloud / Customization 2 comments

Hey Guys,

    Back for more help I am still building out our IT HelpDesk Ticketing system and I am having a hard time wrapping my head around this one. I need the system to send an email when a CHILD record is added (the notes are added as child-records to allow the end user to submit a note via the online form). Essentially, at the end of the day I want the system to send an email to the IT Staff person assigned and change the case status to Open-Updated (custom status) but I am not certain what to trigger it off of. I'm not

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