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credit card decline email

edited Dec 2, 2019 3:38PM in SuiteCloud / Customization

Hi all,

Using a workflow, I am trying to send an email when a credit card is declined. This is specific to orders submitted through the web. For business reasons we do not authorize cards online, but rather do that after the order is submitted and within the ERP. This has been driving me crazy and I'm sure it is my inexperience with workflows and a simple setting change.

So here is what I have.
- a custom checkbox (Credit Card Decline Email Sent) to indicate the email has been sent so the customer won't get "spammed" if reps go in an out of the Sales Order.

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