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Hubcase for NetSuite: generate revenue, improve CSAT and productivity, free, no risk
If you are a NetSuite solution providers, channel reseller, or support partner, the following may be something happening today:
BEFORE (manual) - A client of yours has recorded a support case (#1) in its own NetSuite instance, then decided to get help from you via phone or email, you create a support case (#2) in your own NetSuite instance. Support cases #1, #2 are related only humanly by emails, phone calls and sticky notes, and the process often leads to rounds of duplication, confusion and frustration. Additionally, you may need to call/email NetSuite itself for help, and NetSuite creates a support case (#3) of its own...
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