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Internal issues and enhancement requests ... how to handle
Internal issues and enhancement requests ... how to handle
I'm wondering what is the best way for people in our company to communicate work request for others outside of their department (other than email). Possible uses...
1.
Staff can communicate needed webstore changes for web team to review and act on it. Web master can use same tool to prioritize requests.
2.
Staff can communicate needed inventory changes for shipping team to review and act on it. The shipping team can use same tool to prioritize requests.
Does everyone just use cases for this or is their a better way? Cases don't have a prioritization feature otherwise I wouldn't have a big issue with using them for this use. The only other thing is that I'd prefer the interoffice "issues and enhancement requests" to be separated from cases. I know I could separate them by filtering them with a custom field and then make two dashboard shortcuts (one for interoffice issues and one for all other sources), but I'm wondering if that is the best way or not.