Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Case & Time Against Project Entity is not deducting Project Time
I'm entering Cases against project entity (customer) and I'm entering time from the Case record using the Project ID on the time record. And I'm getting some unexpected results.
When you enter time from the Case, the system defaults in the Time Entity Customer as the Project entity from the case plus it defaults in the Case ID in to the Case/Type/Event field. And from that, I can see the Time Entry on both the Case and Project. So its all good.
Problem is that my Actual Work Totals on the Project does not take into account Time where the Case is entered into the Case/Type/Event field on the time entry screen. So I'm unable to see actual project time when Case is used. BUT...
0