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A "case study" on my frustration with customer support...

edited Dec 4, 2019 2:09PM in General 19 comments

I am posting a question I asked support and the reply I received.  I have removed the support rep's name, as I would be terribly embarrased to have my name associated with this "support", and it is not my goal to humiliate anyone.  I hope it is clear just from reading the case why I am so frustrated with support, but if not, I will make a couple of points at the bottom of the post...

-------------------------------------------------------------
-----Original Message-----
From: Jon Poploskie
Sent: Tuesday , March 27, 2007 03:38 AM JST (GMT+09:00)
Subject: can this billing schedule be created?

Hello,

I am wondering if a billing schedule could be built that fits the following scenario:

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