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The hold times are bad enough but...
if you are going to keep us on hold for such long periods update the music! This short jazz tune on a loop is driving me mad. If you can't provide a stream of some sorts then at least pick something that is more than a couple minutes long to place on a loop (FREE BIRD!!!):D . I have halfheartedly issued an enhancement request (#635513). Join the movement, if you value your sanity while on hold.
If interested in the specifics of my latest support encounter they are as follows:
Hold Time: 47 minutes
Support Time: 1 hour and 40 minutes
Issue: Resolved
This concludes my Friday afternoon mild mannered rant. Have a great weekend.
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