Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
SuiteWorld | October 25–28, 2026 | Las Vegas Where our community gets ready for what’s next!
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
Cases Closed Without Issues Being Created
I've had two cases closed in the last week where:
[LIST]
[*]I didn't receive an email with a summary of the case
[*]The support rep didn't file an issue for the case (I asked for an issue to be filed in both cases)
[/LIST]
I stumbled across both cases in my support center, which is the only reason why I know issues weren't filed.
Now I'm stumped. I want to tell support that I need issues filed for these two cases, but
[LIST]
[*]there's no case email for me to reply to,
[*]in the support center I can't figure out a way to add additional comments to an existing case, and
0