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Cases Closed Without Issues Being Created

edited Dec 4, 2019 2:09PM in General 6 comments

I've had two cases closed in the last week where:
[LIST]
[*]I didn't receive an email with a summary of the case
[*]The support rep didn't file an issue for the case (I asked for an issue to be filed in both cases)
[/LIST]
I stumbled across both cases in my support center, which is the only reason why I know issues weren't filed.

Now I'm stumped. I want to tell support that I need issues filed for these two cases, but
[LIST]
[*]there's no case email for me to reply to,
[*]in the support center I can't figure out a way to add additional comments to an existing case, and

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