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Customer Support ideas

edited Dec 4, 2019 2:09PM in General 4 comments

In this new area, Evan indicated that this is for feedback on customer support.  While trying not to be to brutal, I find it rather brave, and a positive step for NS in dealing with support.

Support has been changing- the new help features are incredible, but personally, there are still times I find myself having to phone in.  Specific reasons where I need an answer quickly.

I still find myself holding (silver support) for a minimum of an hour, before anyone answers my call.  In documenting and identifying the issue, I must then talk them through it, I believe in the attempts to have them recreate it.

~angela

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