Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Customer Support Hold Music
I quite liked the Netsuite support hold music initially, especially after spending many a minute/hour waiting to get connected I now know it completely off by heart. So here's my question Netsuite as your customer's spend so much time on hold can you cycle the hold music so its not the same Jazz all the time?
If not I actually wrote some acoustic guitar hold music a while back which Netsuite are welcome to use royalty free. In fact if anyone wants some hold music they want to use just give me a shout and I'll send you the file. My days trying to get a record contract are but a distant memory I'm afraid.
0