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SuiteWorld | October 25–28, 2026 | Las Vegas Where our community gets ready for what’s next!
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
Best Practice for Submitting Cases
Here are my thoughts and tips for the most effective way to submit a support case, for both bugs and enhancements. Please post tips you have learned from your own experience.
First of all, there's Phone vs Online.
[LIST]
[*]It's unfortnuate, but the best way to get action quickly on your submittal is via Phone.
[*]But there are two problems with Phone submittal[LIST]
[*]It takes longer, sometimes, much, much longer
[*]Often the support rep doesn't capture the issue or ER very well, or at least doesn't document it very well. I sometimes see title/abstracts of my cases/issues that I have no idea what it means.
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