Case not opened even after 20 days

Hi,

I have opened a case in Netsuite support. We have Gold support. But even after 20 days there is no response from Netsuite support.

I remembering the great proverb " All the glitters are not GOLD"

Following is my case summary with case number : 627011 Date :9/28/2007

I am using the following code to do itemfulfillment.

/*Item fulfillment start*/

ItemFulfillment itemFulfillment = new ItemFulfillment();
RecordRef ref = new RecordRef();
ref.setInternalId(soInternalId);
ref.setType(RecordType.salesOrder);
itemFulfillment.setCreatedFrom(ref);

ItemFulfillmentItemList ifil = new ItemFulfillmentItemList();
ItemFulfillmentItem ifi = new ItemFulfillmentItem();
ifi.setOrderLine(so.getItemList().getItem(0).getLi ne());
ifil.setItem(new ItemFulfillmentItem[]{ifi});
itemFulfillment.setItemList(ifil);
WriteResponse writeResItem = _port.add(itemFulfillment);