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Closed Duplicate Issue should attach me to the real Issue

edited Dec 4, 2019 2:09PM in General 1 comment

I've called in to identify several issues in the past only to get a Issue Closed- Duplicate email sent a couple of days later.

Can we be attached to the REAL issue when the issue support created from us is closed due to being a duplicate.  It is a hassle to call back and ask for this to be done.  I think it should go without saying that if support didn't find the real issue to begin with that we would still want our case attached to the real issue so we get the notifications.

Will someone at NetSuite look into this?  Thanks.

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