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Support Hours not Clear

edited Dec 4, 2019 2:08PM in General 1 comment

In the NetSuite UI, if you select the following:
1) Support
2) Contact Support by Phone

The last line states:
"To contact us, please call 1-877-***-**** 9AM - 9PM EST, Monday to Friday"

EST = Eastern Standard Time
EDT = Eastern Daylight Time
ET = Eastern Tim

9am EST = 10am EDT.

To make it a touch more confusing, when you call into Gold support after hours, the message says, please call in 6am - 6pm Pacific Time.

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