Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Standard reports
Support managers,
1) Please tell your support people not to respond to reports of DEFECTS in standard reports by telling us how to get around it in a CUSTOM report and then closing the case.
Ref: case # 695728, wherein the standard Sales by Customer reports include payment TERMS (negative amts) on them - which are clearly not sales amounts - and besides why would the terms discount be on a sales report while the actual payment amount ISN'T on it???
2) If you close a case or isssue with "as designed", kindly explain WHY.
Ref: case # 687664, associated with issue # 141283: "Amounts in the Sales by Partner Detail do not match the amounts per line item on the Sales Invoice."
0