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SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
Standard reports
Support managers,
1) Please tell your support people not to respond to reports of DEFECTS in standard reports by telling us how to get around it in a CUSTOM report and then closing the case.
Ref: case # 695728, wherein the standard Sales by Customer reports include payment TERMS (negative amts) on them - which are clearly not sales amounts - and besides why would the terms discount be on a sales report while the actual payment amount ISN'T on it???
2) If you close a case or isssue with "as designed", kindly explain WHY.
Ref: case # 687664, associated with issue # 141283: "Amounts in the Sales by Partner Detail do not match the amounts per line item on the Sales Invoice."
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