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Support clearing the decks by any means necessary?

edited Dec 4, 2019 2:08PM in General 2 comments

Has any one else had a flurry of activity from NS support today?

I've been told that one issue is closed as it is fixed when it isn't, there appears to be no change at all.

And another where I've been told the issue is closed because although the function still doesn't work the problem occurs at a different stage of the process.  To continue with this I need to report it as a new defect and have a new case opened!  GETTING A BROKEN FUNCTION TO WORK IS THE CASE, NOT WHAT CAUSES IT.  I don't care whether it fails at a different point in the process.  I am not part of your testing team, I am your customer.  Fix the problem for me, don't waste my time telling me that it's now a different

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