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Update the Telephone Routing PDF

edited Dec 4, 2019 2:08PM in General 1 comment

It seems that 75+% of the time when I call about a Saved Search issue with Accounting I get transferred to another queue, with the rep saying I entered the wrong queue.

I always enter the following:
7) Dashboards, Search & Reporting
1) Dashbaords, Search & Reporting on ERP/Accounting

Doesn't this seem logical?  Why do I always get transferred to this:
1) Accounting & ERP
2) AR, Fulfillment & Order Processing.

I don't see anywhere on the PDF where it says that option relates to Searches/Reports.  Please update so we aren't always being transferred and having report our contact info is the same.

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