megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here!
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!

creating a case to check on a case?

edited Dec 4, 2019 2:08PM in General 2 comments

I just called to check on an existing case.  I supplied the rep with the case number.  When we had completed the support aspect of the call he said "Can you please wait while I give you the case number?"

"What case number, I called about an existing case, do you need to create a new case for this?"

"Yes, it is our policy to create a case for the inquiry"

"That makes no sense at all and is a waste of both of our time.  Sorry, goodbye"
[call ended]

NetSuite....?.... come on....

Steve Klett | Senior Developer
NetValue Technology

image-8cb77df5036e1-7e7f.png

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders