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creating a case to check on a case?
I just called to check on an existing case. I supplied the rep with the case number. When we had completed the support aspect of the call he said "Can you please wait while I give you the case number?"
"What case number, I called about an existing case, do you need to create a new case for this?"
"Yes, it is our policy to create a case for the inquiry"
"That makes no sense at all and is a waste of both of our time. Sorry, goodbye"
[call ended]
NetSuite....?.... come on....
Steve Klett | Senior Developer
NetValue Technology
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