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Support Just Failed

edited Dec 4, 2019 2:08PM in General 7 comments

I'm REALLY, REALLY busy, I work all nighters, I'm ALWAYS working trying to not drown in the flood of work I have.  Poor me, right?

99% of my NetSuite interaction is via email because I can't be troubled to switch mental gears and take their phone calls throughout the day.  When I have an issue that I know needs to be explained via WebEx I will set aside time to call in go through the steps with support to satisfy their requirements.

I just called to report a DEFECT in the "Order Items" inventory list.  After 7 minutes (we have gold support) of being on hold, someone picked up started the processes.  4-5 minutes into this, after a webex started, etc. they tell me that I am NOT in the inventory queue because they aren't available. I say that's fine, I just have a quick, VERY OBVIOUS defect to report so I'm sure you will be fine and you can enter the defect.

Steve Klett | Senior Developer
NetValue Technology

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