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NetSuite Support - Growing Pains?
I am empathetic to people who work in customer support. My eldest son works in customer support for a large web hosting company in Manhattan. It's tough for him to juggle 2 or 3 customers at a time and while keeping up with the latest product enhancements and features. As new team members join his group, he's training them. It's a thankless job!
When I attended SuiteWorld 2018, we were told that NetSuite is growing rapidly. I want to say it was something like 47%. That's amazing. And lots of new NetSuite subscribers means lots of new support cases. So how should we as customers expect NetSuite to manage that growth and keep us happy. It's a tough situation.
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